Customer Service & Order Coordination Specialist

Warehouse-Specialists,-LLC-2; Neenah (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Warehouse-Specialists, LLC in Neenah, WI is seeking a Customer Service Representative to coordinate orders, shipments, and service requests between customers, warehouse operations, and internal service teams. This role emphasizes clear communication, timely problem-solving, and accurate data entry in operational systems.

The position is in-office, with a Monday–Friday 10:00 AM to 6:30 PM shift. The successful candidate will report to the Customer Service Manager and must demonstrate strong

Qualifications

• Strong organizational, problem-solving, multi-tasking, and decision-making skills.
• Proficient with MS Word, Excel, and Outlook.
• Excellent customer service and communication skills across channels.
• Bilingual abilities are a plus.

Responsibilities

• Respond to customer inquiries related to orders, shipments, inventory, billing, and service requests.
• Maintain positive customer relationships through professional and timely communication.
• Research and resolve customer issues by coordinating with internal teams.
• Enter and maintain customer order information in operational systems.
• Coordinate shipment details with warehouse teams, carriers, and transportation partners.
• Ensure customer shipping requirements, documentation, and timelines are met.
• Serve as a liaison between customers, centralized customer service teams, and site operations.
• Maintain accurate order, shipment, and customer information across WMS, OMS, and portals.
• Support onboarding activities for new customers during initial implementation.

Skills

Customer service

Organizational skills

Problem-solving

MS Word

MS Excel

MS Outlook

Team player

Customer focus

Bilingual

Tools

WMS

OMS

Job description

Warehouse-Specialists, LLC in Neenah, WI is seeking a Customer Service Representative to coordinate orders, shipments, and service requests between customers, warehouse operations, and internal service teams. This role emphasizes clear communication, timely problem-solving, and accurate data entry in operational systems.

The position is in-office, with a Monday–Friday 10:00 AM to 6:30 PM shift. The successful candidate will report to the Customer Service Manager and must demonstrate strong