Service Writer Neenah

Riesterer & Schnell; Neenah (WI); On-site; USD 28,000 - 34,000; Full time

Job summary

Riesterer & Schnell in Neenah, WI, seeks a dedicated Service Department assistant for a full-time, day-shift role. You will support the Service Manager and help run daily operations in the Service Dept., ensuring customer requests are handled promptly and professionally.

Responsibilities include answering calls, scheduling work, entering repair orders and parts, and assisting with promotions and department events. The position emphasizes accuracy, teamwork, and safety in a fast-paced shop.

Qualifications

• Excellent communication and customer service skills required.
• Strong attention to detail and organizational skills required.
• Ability to use a computer and current software programs required.
• Knowledge of lawn and garden equipment preferred.

Responsibilities

• Answers phone calls in the Service Department and assists customers at the service counter.
• Schedules work, answers questions and Advises on repairs within guidelines.
• Starts repair orders, enters tech notes and parts on orders, gets manager approval.
• Coordinates promotions, clinics and other departmental events.
• Generates reports and completes related paperwork.
• Assists with payroll time reporting and attendance.
• Assists customers with loading/unloading equipment and coordinating deliveries.
• Maintains a clean, safe and organized work area; back-ups the Service Manager as needed.

Skills

Excellent communication

Customer service

Attention to detail

Computer literacy

Teamwork

Tools

MS Office

Job description

Job Details Job Location: Neenah - Neenah, WI 54956 Position Type: Full Time Job Shift: Day

Riesterer & Schnell is Wisconsin’s premiere John Deere Dealership, serving WI farmers and residence for nearly 100 years. Joining the R&S team means that you get to be a part of the John Deere legacy, helping feed and clothe the world. If your personal values align with our company values of Team Work, Integrity, Sense of Urgency, Determined to Win, and Empowerment

Hours for this job are Monday through Friday from 7:30 am until 5 pm and a Saturday rotation from 7:30 am until noon

Starting wage range is typically $20-25/hr and varies by experience level

Provides support to the Service Manager and assists in the daily operation of the Service Dept. Works together as a team to assure customer expectations are met in a timely, courteous manner.

Essential Functions

1. Answers phone calls in the Service Department and waits on customers at the Service Counter. Assists in scheduling work, answering questions and advising on repairs within established guidelines.
2. Communicates with customers on additional repairs needed and obtains approval.
3. Starts repair orders, enters tech notes and parts on orders, reviews for accuracy and obtains Service Manager approval before finalizing.
4. Assists Service Manager in coordinating special promotions, clinics and other departmental events.
5. Generates reports and completes other paperwork as requested.
6. Reviews Technician time postings for accuracy and assists with payroll time reporting.
7. Assists customers with picking up, dropping off, loading and unloading equipment.
8. Coordinates transportation for equipment coming and going between the dealership and customer sites. Works with Delivery Drivers and third party vendors to assure timely pickup & delivery.
9. Maintains work area and shop in a clean, neat and safe manner.
10. Acts as a back-up to the Service Manager, filling in his absence.
11. Maintains the location’s SDS books and chemical inventory assuring they are up-to-date and in good shape.
12. Various other word processing and spreadsheet projects such as preparing correspondence, schedules, routine data entry, generating reports, and other projects as assigned. This will vary depending on the unique needs of each location.
13. Assists the Service Manager in assuring that the shop is in compliance with governmental regulations, safety guidelines, company policies, and up-to-date on manuals and other resources.
14. Presents a positive, professional image in dress and conduct at all times.
15. Attends department meetings and participates in other company events in a positive manner.
16. All other duties as assigned.

Qualifications

1. Excellent communication and customer service skills required.
2. Strong attention to detail and organizational skills required.
3. Ability to use a computer and current software programs required.
4. Knowledge of lawn and garden equipment preferred.