Part Time Cashier

Toyota of Glendale; Glendale (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

Toyota of Glendale is seeking a Service Department Cashier to manage all service and repair transactions, process payments, and explain service recommendations to customers. The role uses POS systems and requires strong math and data-entry skills.

Ideal candidates have a high school diploma or GED, prior money-handling experience, and a customer-focused mindset. Automotive dealership experience is a plus; weekend availability is often required.

Qualifications

• High school diploma or GED required.
• Retail or customer service experience preferred.
• Money-handling and POS system experience essential.
• Automotive dealership experience is a plus.

Responsibilities

• Accepts responsibility for money drawer and cash handling.
• Coordinate questions with appropriate department personnel.
• Address customer concerns and escalate as needed.
• Perform clerical tasks: scheduling, records, invoicing, and answering phones.
• Maintain up-to-date customer contact information.
• Follow safety and security procedures and protect confidential data.
• Reconcile repair orders and calculate charges for parts, labor, and taxes.
• Collect total charges from customers in cash, check, or charge and provide receipts.
• Document charges accurately and file repair orders as directed.
• Assist with other duties as assigned.

Skills

Money handling

POS experience

Customer service

Office software

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Overview

TheService DepartmentCashiercourteously and efficiently manages all service and repair transactions for our valued customers. He or she receives and processes payments for services rendered or parts and materials purchased, explains vehicle service recommendations to customers, and completes estimates and invoices. TheService DepartmentCashieruses the appropriate software programs to record payment amounts and repair orders and to manage customer data, such as service history, parts purchased, and contact information. He or she may need to calculate materials charges, repair charges, and taxes and must understand various types of warranties.Work Schedule (schedule is subject to change if necessary):Monday 10 am - 7 pmTuesday OffWednesday 10 am - 7 pmThursday OffFriday OffAlternating Saturdays 7:30 am - 5:30 pmThe ideal candidate has a high school diploma or GED andprevious retail and/or customer service experience that includes money-handling and point-of-sale (POS) system experience. Automotive dealership experience preferred. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, good computer and internet skills, and an excellent customer service focus.

Responsibilities

• Accepts responsibility and accountability for his or her money drawer.
• Coordinates questions and issues with the appropriate department personnel.
• Addresses customer concerns and issues or escalates them as needed.
• Helps with clerical/office tasks, such as scheduling appointments, maintaining records, sending bills, answering phones, ordering supplies, etc.
• Ensures that all customer contact information is up-to-date and accurate.
• Follows all safety and security procedures.
• Maintain confidentiality of company and customer information at all times.
• Reconcile repair order which includes calculating the material (or shop supplies) charges applicable for each repair order, accurately calculate the total retail price for parts, fluids, material, or shop supplies, labor and taxes.
• Collect the total retail charges from the customer in cash, check or authorized charge account.
• Provide the customer with the proper change and/or receipts.
• Properly documents charges purchases according to the company's policy.
• Calculate and enter the warranty charges applicable.
• Accumulate all repair orders and parts invoices closed during the business day to the business office daily.
• Maintain the effective labor rate control forms as directed by management.
• Control the keys associated with completed repair orders, return customer's keys to them when their bills are paid and direct customers where they may find their vehicle.
• File repair orders as directed by service department management.
• Answer service department telephone calls to the people requested and best suited to take the call and take written messages when the needed personnel are not available.
• Performs other duties as assigned.

Qualifications

• 1 + years' experience preferred.
• Must be able to work nights and weekends.
• Automotive Dealership experience a PLUS!
• Service or hospitality industries experience a PLUS!
• Previous retail and/or customer service experience
• Point-of-sale (cash register) and credit or debit card processing skills.
• Strong math skills and the ability to handle financial transactions rapidly and accurately in a fast-paced environment.
• Knowledge of automotive servicing or repair highly desired.
• Helpful attitude and friendly demeanor.
• Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress.
• Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment.
• Highly trustworthy and security conscious.
• Basic computer and Microsoft Office skills.
• Confidence in your ability to be successful.
• Professional appearance and work ethic.
• Ability to work well in a process driven environment.