Service Coordinator - Automated Machinery

Selectek; Verona (WI); On-site; USD 65,000 - 85,000; Full time

Job summary

Selectek in Verona, WI seeks a Service Coordinator for an automated machinery manufacturer. You will triage service calls, scope and quote spare parts and on-site work, and coordinate with engineering, purchasing and field teams. Strong communication and mechanical/electrical drawing literacy are essential for timely, accurate quotes and service delivery. The role is full-time and on-site at our Verona facility.

Qualifications

• 3+ years in a service coordination, parts, field service, or technical support role.
• Ability to read mechanical and electrical drawings and diagnose issues over the phone.
• Experience with quoting labor, travel, and materials.

Responsibilities

• Service triage: handle incoming service calls and emails, gather info, and prioritize by urgency and impact.
• Spare parts quoting: identify parts, confirm availability, quote pricing and lead time with purchasing/engineering as needed.
• On-site service quoting: scope and quote visits including travel, labor, and parts; coordinate parts, technician scheduling, and shop resources; ensure accurate billing.

Skills

Service coordination

Quoting

Reading drawings

Communication

Education

Associate's degree

Bachelor's degree

Tools

ERP systems

Service management software

Job description

Service Coordinator - Automated Machinery Verona, WI | Full-Time | $65 – $85K, depending on experience

Summary:

In this role, you will be working for a custom, automated machinery manufacturer. The Service Coordinator will be the internal point of contact for parts and service requests after a machine ships. You will triage incoming service calls, scope and quote spare parts and on-site service work, and keep the queue moving so customers get clear answers and fast turnaround. This is a focused, individual-contributor role working closely with engineering, purchasing, and the field team.

Job Duties:

• Service Triage: be the first point of contact for incoming service calls and emails, gather the right information, and prioritize by urgency and impact. Set clear expectations with customers on next steps, timing, and cost, and route work to the right internal team.
• Spare parts quoting: identify the right part, confirm availability, and quote pricing and lead time, working with purchasing and engineering as needed.
• On-site service quoting: scope and quote service visits including travel, labor, and parts, and convert approved quotes into scheduled work. Coordinate parts availability, technician scheduling, and shop resources with purchasing and production. Keep clean records of service activity and hand work to finance for accurate, on-time billing.

Requirements:

• 3+ years in a service coordination, parts, field service, or technical support role, ideally in custom automation, industrial equipment, or related manufacturing
• Technical fluency: comfortable reading mechanical and electrical drawings and diagnosing issues over the phone
• Quoting ability for labor, travel, and materials
• Strong customer presence with excellent written and verbal communication
• Organized, able to juggle a triage queue and an open-quote list without anything falling through the cracks

Preferred:

• Associate or Bachelor’s degree in Engineering, Industrial Technology, Business, or a related field.
• Equivalent hands-on experience is fully acceptable.
• Experience with ERP systems and service management software.
• Background with PLCs, motion control, pneumatics, or robotics.