Parts Coordinator

The Robert E. Morris; Windsor, Northern (CT, KY); Hybrid; USD 45,000 - 64,000; Full time

Job summary

Morris Group, Inc. is hiring a Parts Coordinator in Windsor, CT to support CNC sales and service. You will work directly with customers, field service technicians, OEMs, and vendors to research, quote, and process parts orders and warranty claims.

This role emphasizes attention to detail, strong communication, and the ability to navigate multiple computer systems to ensure accurate part identification, pricing, and timely delivery for service work.

Qualifications

• Strong attention to detail and accuracy in all work
• Effective written and verbal communication with customers and technicians
• Ability to research with incomplete or unclear information and ask the right questions
• Comfort with learning and using multiple computer systems to research parts and place orders
• Experience researching part numbers, pricing, lead times, and availability in ERP/CRM environments

Responsibilities

• Direct communication with customers and field technicians
• Collect and verify information to itemize needed parts
• Research and validate part numbers for machines
• Check availability, pricing, and shipping options
• Explore 3rd party alternatives to reduce lead time or cost
• Create and send formal quotes in the CRM and follow up for purchase orders
• Request warranty approvals and process warranty claims
• Enter orders in ERP and communicate lead times to customers and service team

Skills

Attention to detail

Communication

Researching information

Problem solving

System learning

Tools

ERP systems

CRM systems

Quoting software

Inventory systems

Vendor portals

Job description

Join a USA Today Top Workplace!

Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third-generation, family-owned business dedicated to helping manufacturers improve productivity and stay competitive.

About this Role

We are hiring a Parts Coordinator to support our growing CNC sales and service organization. In this role, you will work directly with customers, field service technicians, machine tool OEMs, third-party vendors, and our internal parts stocking company to research, quote, and process parts orders and warranty claims.

This position is a strong fit for someone who enjoys coordinating multiple requests, solving technical problems, and building detailed knowledge of the equipment we service. The Parts Coordinator plays an important role in helping customers and technicians quickly identify the right parts and keep service work moving.

What makes someone successful in this role

• Has a strong attention to detail and double checks all work for accuracy
• Is a strong communicator via email and telephone
• Is comfortable researching with incomplete or unclear information
• Asks the right questions to move a request or order forward
• Is comfortable learning different computer systems to research parts and place orders
• Takes pride in learning and expanding their skills

What you will do in this role

• Communicate directly to customer and technicians in the field
• Collect information required to determine and itemize parts required
• Research and validate part numbers are correct for each machine
• Determine parts are identified accuracy to ensure part quotes are correct
• Check availability, pricing and shipping options
• Check 3rd party alternatives, as required, to reduce lead time or cost
• Send customer formal quotes created in our CRM system and follow up for a PO
• Request warranty approval and parts for warranty claims
• Pace orders in our ERP system and send purchase orders and information to our suppliers
• Communicate lead time and tracking to customers and the service team

What we are looking for

• Parts coordinators, parts counter specialists, or parts advisors from automotive, truck, heavy equipment, powersports, marine, HVAC, industrial equipment, or machinery dealerships.
• Service coordinators, service advisors, dispatchers, or warranty administrators who are used to supporting field technicians and customers.
• Inside sales, customer service, or order management professionals from manufacturing, distribution, industrial supply, electrical supply, plumbing supply, or maintenance and repair environments.
• Purchasing assistants, buyer/planners, inventory coordinators, or vendor support specialists who are comfortable researching part numbers, pricing, lead times, and availability.
• Technical customer support representatives who enjoy learning products in detail and helping customers identify the right solution.
• Administrative or operations coordinators from technical service businesses where organization, follow-up, and communication are critical.
• Candidates with experience using ERP, CRM, quoting, inventory, or vendor portal systems, even if they have not worked in the CNC machine tool industry.
• Candidates without direct industry experience who are organized, curious, dependable, comfortable with technical details, motivated to learn and, be comfortable speaking to and emailing customers.

Travel & Work Environment

This role is expected to be in the office full time while in training.

Travel is not expected in this role.

What We Value

• Strong work ethic and reliability
• Willingness to learn and accept coaching
• Professionalism with customers
• Ability to work independently and solve problems
• Team-oriented mindset

The duties listed in this job description are intended only as illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.

What’s in it for You

• We take great pride in our employees and offer a variety of benefits that allow our employees to be successful inside and outside of work: Competitive starting salary
• Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance
• 3+ Weeks’ Vacation to Start
• 10 Company Paid Holidays
• 401(k) retirement plan with company contribution Tuition reimbursement
• Employee appreciation events and perks Employee Assistance Program

Mental and Physical Requirements

The physical demands and characteristics of the work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Must be highly mobile, able to access all areas of the premises.
• Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects.
• Ability to sit for prolonged period of times.
• Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees.
• Ability to frequently use hands and arms.
• Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
• Ability to work responsibly and professionally in dynamic job sites that may involve tight timelines, changing priorities, and interaction with customers and team members.

Certain positions are designated as safety-sensitive due to the nature of the work performed.

• Ability to stand, walk, bend, kneel, crouch, climb, and reach for extended periods while servicing equipment.
• Ability to work in tight spaces or awkward positions, including accessing equipment interiors and elevated areas.
• Strong hand–eye coordination and fine motor skills required for precise electrical, mechanical, and diagnostic work.
• Ability to work in industrial environments, with exposure to noise, lubricants, coolants, metal chips, and other manufacturing conditions, while consistently wearing required personal protective equipment (PPE).

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Requisition #: 1794C, Windsor CT