Service Coordinator

Generac; Zeeland (MI); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a motivated Service Coordinator to join their team. This role is crucial for managing service operations, including job creation, technician scheduling, and customer interaction. You will be part of a dynamic environment that values teamwork and efficiency, ensuring that service requests are handled promptly and effectively. With a focus on customer satisfaction and operational excellence, this position offers a chance to grow within a supportive organization. If you thrive in fast-paced settings and enjoy problem-solving, this opportunity could be the perfect fit for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Benefits

Paid Time Off

Flexible Spending Accounts

Health Savings Accounts

Paid Holidays

Opportunity for Overtime

Qualifications

• 1-3 years of administrative experience in a service-related business.
• Experience scheduling field technicians and customer service.

Responsibilities

• Create jobs and answer incoming service calls.
• Schedule preventative maintenance and repairs with customers.
• Track open jobs and ensure completion.

Skills

Microsoft Office

Time Management

Interpersonal Skills

Basic Math Skills

Mechanical Aptitude

Education

High School Diploma or G.E.D.

Tools

Customer Portals

Job description

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We are Wolverine Power Systems, a leader in industrial power solution sales, service, and rentals.

Powering Michigan since 1997, we pride ourselves on an ongoing tradition of providing excellent products and outstanding service for our customers. We are a full-service distributor of Generac equipment and solutions providing sales, service and rentals.

The Service Coordinator position will be responsible for creating jobs, answering incoming service calls, dispatching the technicians, maintaining the job calendar (tech schedules), and managing overall administrative workflow for the Service Department.

These functions require electronic management of service jobs using company business systems. In addition, this position requires supporting other personnel as needed.

Major Responsibilities

• Creating jobs, answering incoming phone calls, and assisting with the scheduling of technicians
• Scheduling preventative maintenance and repairs with customers
• Use specific customer portals as needed to manage all open work orders
• Tracking open jobs and seeing them through to completion
• Meeting with the service operations team regularly
• Support of other Service departmental roles on an as-needed basis
  
  
  

Minimum Job Requirements

Education

• High School Diploma or G.E.D.
  
  
  

Work Experience

• One to three years of administrative experience in a service-related business
• One to three years of scheduling field technicians and/or customer service
  
  
  

Knowledge / Skills / Abilities

• Computer literacy is required, including a working knowledge of Microsoft Office applications (i.e., Outlook, Word, Excel)
• General knowledge of service parts and the service industry, including but not limited to basic mechanical and technical aptitude.
• Incorporate time management skills by prioritizing work assignments.
• Proven interpersonal skills with both internal and external customers, including being a team player to create synergy within the office and company.
• Must be able to handle high-pressure situations.
• Must have basic math skills for computing percentages, multipliers, sales tax, and totals on parts orders.
  
  
  

Please submit your application and a recruiter will be in contact to discuss your interests and qualifications.

This position includes a comprehensive benefit package that includes medical, dental and vision plans; life, long-term disability, flexible spending, and health savings accounts, accrued paid time off, 8 paid Holidays, opportunity for overtime and 401(k) retirement benefits.

Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Electric Power Generation

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