Inside Service Sales Manager

Atlas Copco; West Springfield (MA); Hybrid; USD 51,000 - 77,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Life & Disability insurance

Job summary

Atlas Copco is seeking an Inside Sales Representative for the West Springfield, MA area. This hybrid role supports service sales, quoting, and order fulfillment for a defined territory while delivering an elevated customer experience through proactive outreach and accurate data management.

The successful candidate will manage quotes, process orders, and collaborate with Contracts and finance teams, leveraging CRM/ERP systems and industry knowledge to drive growth and customer satisfaction.

Qualifications

• 4-year Bachelor's degree or equivalent required.
• 3–5 years inside sales and customer service experience.
• Experience with CRMs/ERPs (C4C, Salesforce, SAP, Oracle) required.
• MS Office proficiency with 50 WPM typing speed.

Responsibilities

• Bring in new customers while maintaining existing relationships to grow sales revenue.
• Understand service plan portfolio and product updates to upsell.
• Close sales and achieve targets with proven techniques.
• Prospect and qualify new opportunities using planned daily outreach.

Skills

Customer focus

Communication skills

Team collaboration

Time management

Self-starter

Education

Bachelor's degree

Tools

Salesforce

SAP

Oracle ERP

C4C

Job description

Your role

Function: Service Sales and Quote-to-Order Administration for the Inside Service Sales Department

As an Inside Sales Representative you will ensure and maintain an elevated customer experience by taking ownership of inquiries and coordinating the quotation and order fulfillment process. You will serve as the point of contact for customers, distributors, and prospects and be responsible for service and service plan quoting, order submittal, and customer support for an assigned territory. As a part of the Atlas Copco team, this individual will contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.

• Responsible for bringing in new customers while also interacting with existing ones to drive sales revenue growth.
• Maintain an in-depth understanding of service plan portfolio and product features and updates to be able to explain, promote, and upsell.
• Continually develop sales techniques and strategies to close sales and achieve sales targets and goals.
• Proactively prospect, qualify, and develop new sales opportunities by planning and organizing a daily agenda of customer outreach using warm and hot leads.
• Capitalize on available technological advances and BI reports to effectively communicate, drive business, and enhance the sales process.
• Improve customer experience by striving to understand and anticipate needs and expectations, proactively providing clear and honest communication, and ensuring data entry accuracy.
• Support customers by providing repair quotations and answering questions about credit terms, pricing, and availability.
• Review and verify the accuracy of customer orders; prepare and submit sales orders for order entry, finance, and contracts teams. Ensure seamless cross-functional handovers.
• Research and resolve shared services order or invoicing discrepancies and delivery issues.
• Ensure data integrity and manage sales activities and pipeline within the CRM database.
• Assist Contracts team with contract renewal process and pricing negotiations.
• Participate in one-to-one, team, divisional, and company meetings and initiatives.
• Adhere to company, divisional, and department best practices to ensure and facilitate financial and data integrity, and sales and customer service processes.
• Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.

To succeed, you will need

Supervisory Responsibility: None.

Experience

• Minimum 3-5 years’ experience in inside sales and customer service required.
• Previous experience in a fast-paced environment with quote generation required.
• Minimum 3-5 years’ experience with CRMs and ERPs (C4C, Salesforce, SAP, Oracle or similar) required.
• Demonstrated proficiency in MS Office (Excel, Outlook, Word) with a minimum typing speed of 50 WPM required.
• Fluent in Spanish (reading, writing, speaking) a plus.
• Must be comfortable performing high volume, repetitive tasks with accurate data entry skills.
• Previous experience in an inbound or outbound call center a plus.

Education

4-Year Bachelor’s degree is required.

Skills

• Must have excellent oral, written, and verbal communication skills.
• Strong customer focus demonstrated by an attitude of service, excellent organizational and collaboration skills, as well as proactive follow-up habits.
• Demonstrate and promote a focus on team and team culture through collaboration, support, and internal customer satisfaction.
• Ability to manage personal energy and stress levels while exercising your problem-solving, multi-tasking, and time management skills.
• Develop a personal work system that enables you to work efficiently with minimal supervision both as an individual contributor as well as part of a team.
• Must be a self-starter with ability to achieve weekly, monthly, quarterly, and annual goals and targets.

In return, we offer

Choose your career with us! Drive your Career, Explore Opportunities, Realize your Passion . .

Attractive Benefits Include

• Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
• Health insurance/ Dental insurance/ Vision insurance
• Competitive Paid time off
• Life & Disability insurance
• $51k - $77k. Salary based on knowledge, skills, and experience. Additional technical training provided for the most qualified candidate.

Job location

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our Atlas Copco in West Springfield, MA.

#HOY

Contact information

Talent Acquisition Team: Sowmya Prativadi

Uniting curious minds

Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.

Atlas Copco Compressors LLC is an equal opportunity employer and strictly prohibits discrimination against employees, applicants or any other persons involved in our operations on the basis of race, color, religion, national origin or ancestry, sex, pregnancy (including lactation, childbirth or related medical conditions), sexual orientation, gender identity or expression (including gender nonconformity and status as a transgender or transsexual individual), age, marital status, physical or mental disability, citizenship or immigration status, uniformed servicemember status, veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Atlas Copco Compressors LLC also strictly prohibits harassment of employees, applicants or any other persons involved in our operations based on any of these protected categories. These protections apply to all employment decisions, including, but not limited to, recruitment, hiring, training, promotion, and compensation.