Regional Technical Support Liaison

Atlas Copco; West Springfield (MA); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Excellent compensation package

Health insurance

Dental insurance

Vision insurance

Paid time off

Life & Disability insurance

401(k) retirement plan

Job summary

Atlas Copco Compressors LLC in West Springfield, MA offers a hybrid role supporting technical & warranty administration for regional CTS operations. You will assist field service activities, coordinate repairs, and manage warranty matters while upholding Atlas Copco standards.

The position requires a 4-year engineering degree (or 10+ years related experience), 3–5 years of field service with compressors, and strong communication skills. Travel ~10–15% is expected.

Qualifications

• 3-5 years of technical field service experience maintaining and repairing air compressors.
• Strong mechanical and electrical skills; ability to interpret wiring diagrams and relay logic.
• Valid driver's license and willingness to travel 10–15%.

Responsibilities

• Review new products and information from field/aftermarket to determine service feasibility and resources.
• Assist Service Managers in technician development and training initiatives.
• Liaise with Technical Support to expedite resolution of issues requiring special attention.
• Warranty administration support including review/approval of claims and RMA tracking.
• Provide technical support to end users and direct Field Service interventions as appropriate.
• Lead special projects as assigned by Regional Operations Manager or VP/GM.
• Perform duties per Atlas Copco standards and maintain customer communications.
• Perform other duties as assigned.

Skills

Self-directed

Organizational skills

Verbal & written communication

MS Office (Word/Excel)

Travel readiness

Education

Bachelor's degree in Mechanical Engineering or related

Job description

Mission

Provide Technical & Warranty administration Support to Regional CTS Operations and Management Team. Work with field service operations to resolve special and difficult service issues and coordinate special projects relating to customer support and the Operations Team as initiated by the management team or Technical Support Competency Group.

Your role

Provide Technical & Warranty administration Support to Regional CTS Operations and Management Team. Work with field service operations to resolve special and difficult service issues and coordinate special projects relating to customer support and the Operations Team as initiated by the management team or Technical Support Competency Group.

Roles And Responsibilities

• Review new products and product information from a field/aftermarket perspective to determine service feasibility and required aftermarket resources and/or services.
• Assist Service Managers in development of technicians to insure growth of technician knowledge including local training initiatives, monitoring formal training programs and making recommendations for continuous improvement of Direct technician work force.
• Liaise with the Technical Support Competency Group to expedite the timely and appropriate resolution of service issues that require special attention within the region.
• Warranty administration support for Direct Operations including review/approval of claims at the Service Manager prokura level and RMA tracking of warranty returns.
• Provide Technical Support for end users in a safe manner and direct the customer toward a Field Service intervention as appropriate.
• Special projects as assigned by the Regional Operations Manager or VP/GM.
• Perform assigned duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer. Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.
• Perform other duties as assigned.

To succeed, you will need

Experience

3-5 years of technical field service experience maintaining and repairing air compressors and (Atlas Copco and other). Demonstrated expertise in the maintenance, overhaul and repair of a wide variety of Atlas Copco compressors. Strong mechanical and electrical skills, with an understanding of mechanical and electrical components and the ability to interpret wiring diagrams and relay logic.

Education

Minimum of four year degree in mechanical engineering or related, or equivalent experience (e.g. 10+ years).

Skills

• Must be self-directed and have excellent organizational, interpersonal, and verbal and written communication skills.
• Must have proven business analysis skills. Must be proficient in Microsoft Office, including Word and Excel. Travel required.
• Must have a valid driver’s license.

Travel

Travel is to be expected to support the Region’s needs, approx 10 - 15%.

Location

The position is a hybrid based role.

Attractive Benefits Include

• Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
• Health insurance/ Dental insurance/ Vision insurance
• Paid time off
• Life & Disability insurance
• Salary based on knowledge, skills, and experience. Salary range is $75K - $95K.

Hybrid

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our West Springfield, MA office

Uniting curious minds

Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.

Atlas Copco Compressors LLC is an equal opportunity employer and strictly prohibits discrimination against employees, applicants or any other persons involved in our operations on the basis of race, color, religion, national origin or ancestry, sex, pregnancy (including lactation, childbirth or related medical conditions), sexual orientation, gender identity or expression (including gender nonconformity and status as a transgender or transsexual individual), age, marital status, physical or mental disability, citizenship or immigration status, uniformed servicemember status, veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Atlas Copco Compressors LLC also strictly prohibits harassment of employees, applicants or any other persons involved in our operations based on any of these protected categories. These protections apply to all employment decisions, including, but not limited to, recruitment, hiring, training, promotion, and compensation.