Service Manager

Atlas Copco; Minneapolis (MN); Hybrid; USD 100,000 - 120,000; Full time

Job summary

Atlas Copco Compressors LLC in Minneapolis, MN is seeking a Service Manager to develop the regional service business, guide a team of skilled Service Technicians, and ensure customer satisfaction according to Atlas Copco standards.

The role emphasizes leadership, safety, process improvement, and collaboration with sales/marketing. Travel and driving license required; hybrid work between office and field.

Qualifications

• 5–7 years of directly relevant experience.
• Atlas Copco experience preferred.
• Valid driver’s license required.
• MS Office and SAP proficiency.

Responsibilities

• Develop the service business in the assigned region and meet regional goals.
• Oversee daily operations of Service Technicians and provide leadership.
• Support customer care and resolve technical issues.
• Plan and control daily workload; hire and train new staff.
• Ensure safety compliance and maintain required documentation.

Skills

Self-directed

Organizational skills

Supervisory

Communication skills

Problem solving

Safety knowledge

OSHA compliance

MS Office

SAP

Travel required

Driver's license

Education

High school diploma

Technical college degree preferred

Job description

Your role

Mission – Develop the service business in the assigned region/area in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer. Provide daily oversight for a team of experienced Service Technicians. Also provide guidance on customer care and technical issues.

Business Management

Develop the service business in the assigned region/area including establishing goals for service-related products and results. Meet or exceed established business goals. Control costs and maximize profit levels. Strengthen customer relations by making routine visits to resolve issues, advice on service standards, sell service plans/products, including training, as required. Oversee the daily operations of a team of experienced Service Technicians, providing leadership, development, support, and motivation for the team. Plan and control the daily workload of the Service Technicians and provide technical support to the Service Technicians and customers. Interview, hire, and provide orientation/training for new employees. Oversee and improve the efficiency of daily administrative routines.

Customer Relations

Visit customers and provide advice on service standards and sell service plans, products, and training. Proactively identify, pursue, and resolve service issues. Support the daily operations of Service Technicians by facilitating communications with technical support, sales/marketing, and the customer. Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done. Communicate with the Service Coordinators to deal with scheduling issues. Provide reports concerning WIP (work-in-process).

Safety

Maintain a safe working environment while enforcing safety procedures and compliance to Federal laws and regulations. Arrange safety training for Service Technicians as mandated by regulatory agencies and customers. Maintain documentation/certification records relevant to this training.

To succeed, you will need

Experience

5-7 years of directly relevant experience, preferably within the Atlas Copco Group.

Education

High school diploma required; two or four-year technical college degree preferred or an equivalent combination of education and experience.

Skills

Must be self-directed and have excellent organizational, supervisory, interpersonal, verbal and written communication, and problem-solving skills. Knowledge of safety practices and procedures and OSHA regulatory compliance required. Must be proficient in Microsoft Office, including Word and Excel, as well as in SAP applications. Some travel required. Must have a valid driver’s license.

In return, we offer

Choose your career with us!

Drive your Career, Explore Opportunities, Realize your Passion . .

Attractive Benefits Include

• Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan


• Health insurance/ Dental insurInsuranceion insurance


• Competitive Paid time off


• Annual Bonus


• Life & Disability insurance


• Salary Range: $100K+ based on knowledge, skills, and experience.

Job location

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our Minneapolis, MN Office.

Contact information

Talent Acquisition Team: Tachelle Peeples

Uniting curious minds

Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.

Atlas Copco Compressors LLC is an equal opportunity employer and strictly prohibits discrimination against employees, applicants or any other persons involved in our operations on the basis of race, color, religion, national origin or ancestry, sex, pregnancy (including lactation, childbirth or related medical conditions), sexual orientation, gender identity or expression (including gender nonconformity and status as a transgender or transsexual individual), age, marital status, physical or mental disability, citizenship or immigration status, uniformed servicemember status, veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Atlas Copco Compressors LLC also strictly prohibits harassment of employees, applicants or any other persons involved in our operations based on any of these protected categories. These protections apply to all employment decisions, including, but not limited to, recruitment, hiring, training, promotion, and compensation.