Field Service Coordinator

Internetwork Expert; Town of Texas, Fort Worth (WI, TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance

401(k) Plan with Company Match

Paid Weekly

Paid Holidays, Vacation and PTO

Job summary

Internetwork Expert is seeking a Field Service Coordinator in Wisconsin to update service job statuses and communicate with customers daily. This role supports the Field Service team by maintaining accurate records for work orders, parts, invoicing, and repairs.

You will provide timely updates to the Field Supervisor, customers, and internal teams, and ensure warranty status is tracked and reported. Strong organizational skills and proficiency with MS Office are required.

Qualifications

• High School diploma or GED required.
• Administrative experience with excellent verbal and written communication skills.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Experience learning and working in different systems.
• Aptitude for organization, maintaining workflows, and the use of office equipment.

Responsibilities

• Update service job statuses and communicate to internal and external customers daily.
• Process and maintain accurate reporting including work orders, labor costs, timesheets, and field service documents.
• Provide high-quality and timely updates to the Field Supervisor, Customers, Service Manager, Sales and Rentals teams.
• Complete daily records including status of work orders, completed jobs, and timesheets for each field service job.
• Edit daily timesheets and review updates for accuracy.
• Update work orders as the scope of work changes and track warranty status.
• Assist Field Supervisor in communication with customers and technicians.
• Maintain care for company assets and interact positively with customers and coworkers.

Skills

Verbal communication

Written communication

Microsoft Outlook

Microsoft Word

Microsoft Excel

Multi-system experience

Organization

Workflow management

Office equipment

Education

High School diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

The Field Service Coordinator is responsible for updating service job statuses and communicating to internal and external customers daily. This position supports the Field Service team and ensures accurate and detailed records for field service time, parts, supplies, purchases, warranties, and repairs daily.

+ ESSENTIAL JOB FUNCTIONS

• Performs safe work practices by demonstrating awareness in the office, shop, yard, etc.
• Processes and maintains accurate reporting which includes work orders, labor costs, timesheets, and Field Service documents to support billing practices.
• Provides high-quality and timely updates to the Field Supervisor, Customers, Service Manager, Sales and Rentals teams, and interested parties as necessary.
• Completes daily records including the status of work orders, completed jobs, and all timesheets from each field service job.
• Demonstrates proficient editing and writing skills by reviewing and editing daily timesheets from field service jobs.
• Accountable for updating work orders as the scope of work changes.
• Maintains a detailed review of each work order to ensure accurate warranty status and communicates the lack of warranty or other needs to customers.
• Assists the Field Supervisor in communication with customers, technicians, and other duties as assigned.
• Demonstrates care and maintains all company assets.
• Interacts positively with customers and co-workers daily.

+ EDUCATION AND EXPERIENCE

• High School diploma or GED.
• Administrative experience with excellent verbal and written communication skills, preferably within the construction equipment service or similar industry.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Experience learning and working in different systems.
• Has an aptitude for organization, maintaining workflows, and the use of office equipment.

+ ABOUT YOU

• A reliable professional that handles multiple priorities, is focused on customer service, effectively problem-solves, and adapts well to people.
• Works safely, effectively, and efficiently while keeping the end goal in mind.
• Has a track record of being at work on time to support the business and customer needs.
• Delivers high-quality work while communicating professionally, with respect and honesty.
• Works on various tasks, loves a challenge, and has a desire to learn and contribute to the team.
• Takes pride in your work, strives for success, and effectively collaborates with peers and supervisors.

+ COMPENSATION AND BENEFITS

• Competitive salary based on experience
• Medical, Dental, and Vision Insurance
• Life Insurance
• 401(k) Plan with Company Match
• Paid Weekly
• Paid Holidays, Vacation and Paid-Time Off
• Career Advancement Opportunities