E-Commerce Coordinator

Ohio Cat; Broadview Heights (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) Match and Employer Discretionary Contribution

Health Insurance options

Dental and Vision Insurance

Life Insurance, Short-Term and Long-Term Disability

Scholarship opportunities for employees' spouses and children

Company SuccessShare bonuses

Job summary

Ohio Cat is looking for an E-Commerce Coordinator to support various platforms, including Parts.Cat.Com. The role involves communicating with customers to address requests and troubleshoot issues. The ideal candidate must possess strong communication and problem-solving skills.

Qualifications include a high school diploma or equivalent with a preference for a related college degree, knowledge of CAT products, and proficiency in Microsoft Excel. This position offers a comprehensive benefits package including health insurance and 401(k) match.

Qualifications

• Must have experience operating a computer.
• Knowledge of CAT products preferred.
• Proficiency in Microsoft Excel for data analysis.

Responsibilities

• Support E-Commerce platforms including Parts.Cat.Com.
• Communicate with customers via telephone and electronic channels.
• Troubleshoot issues and implement plans for clients.

Skills

Communication skills

Problem-solving skills

Customer orientation

Knowledge of CAT products

Proficiency in Microsoft Excel

Education

High school diploma or equivalent

College degree in a related field (preferred)

Tools

Microsoft applications

Job description

FindYOURfit at Ohio CAT (a division of Ohio Machinery Co.)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career - See what opportunities await today!

JOB SUMMARY

The E-Commerce Coordinator is responsible for supporting Parts.Cat.Com, Cat Central, and any other E-Commerce platform as needed. This individual will communicate with customers via telephone and electronic channels to support customer requests and troubleshoot issues. The E-Commerce Coordinator will have knowledge and understanding of the client’s business and will implement plans to help the client achieve its goals by appropriately utilizing resources available across the various E-Commerce platforms.

COMPETENCIES

• Strong communication skills are required, both verbal and written.
• Must exhibit strong problem-solving skills and customer orientation necessary for success in this position.

JOB QUALIFICATIONS

• A high school diploma or equivalent is required; a college degree in a related field is preferred.
• Knowledge of CAT products is strongly preferred.
• Must have experience and knowledge of operating a computer as well as Microsoft applications.
• Proficiency in Microsoft Excel, specifically for data analysis.

PHYSICAL REQUIREMENTS

Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible. Some travel may be required.

BENEFITS

• 401(k) Match and Employer Discretionary Contribution.
• Two different Health Insurance options.
• Including an HSA health insurance option with a dollar-to-dollar match up to $1,200.00 per year.
• Dental and Vision Insurance.
• Credit Union Access.
• Life Insurance, Short-Term Disability, and Long-Term Disability.
• Scholarship opportunities for employees' spouses and children through the Ohio Machinery Education and Opportunity Foundation.
• Base pay plus annual bonus potential
• Company SuccessShare bonuses

EEO, Veterans & Disabled Employer, and VEVRAA/503 Federal Contractor.