Rental Coordinator

Ohio Cat; Cleveland (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Vacation and personal time

401(k) Match

Health Insurance options (including Hs

Dental and Vision insurance

Life and Disability Insurance

Scholarship opportunities for families

Company SuccessShare bonuses

Job summary

Ohio CAT is seeking a Rental Coordinator at the CAT Rental Store. You will be the primary contact for customers, sales personnel, and internal staff, coordinating rental sales and support services and ensuring smooth information flow for the branch fleet.

If you have a high school diploma, at least three years in customer service, and strong computer skills, you will fit well as you advise on equipment applications and LDW policies while supporting our community-focused team.

Qualifications

• High school diploma or equivalent required.
• Three years' experience in customer service.
• Excellent MS Office skills.
• Must understand and communicate LDW policy.
• Must communicate equipment applications and key specs.
• Understanding of rental equipment usage and services offered.
• Knowledge of common equipment failure problems and resolutions.
• Ability to distinguish between similar products and their advantages.

Responsibilities

• Coordinate rental sales and support services for the branch.
• Ensure clear communication among customers, sales personnel, and staff.
• Handle rental reservations and related information flow.

Skills

Customer service

Multitasking

Organized

Communication

Mechanical aptitude

Education

High school diploma or equivalent

Tools

MS Office

Job description

FindYOUR fit at Ohio CAT (A division of Ohio Machinery Co)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career - See what opportunities await today!

Job Summary:

This individual will be the primary contact for all customers, sales personnel, and other company personnel at the CAT Rental Store. The Rental Coordinator is responsible for coordinating rental sales/support services, communication, and information flow for the branch equipment rental fleet by determining customer rental needs and handling all corresponding rental reservations.

Essential Functions and Responsibilities:

• Strong customer service skills.
• Ability to handle multiple tasks.
• Organized and detail-oriented.
• Strong mechanical aptitude.
• Strong written and verbal communication skills are essential.

Minimum Skills and Qualifications:

• High school diploma or equivalent required.
• Three years' experience in customer service, preferred experience in the heavy equipment and/or equipment rental industry.
• Excellent computer skills - MS Office proficiency required.
• Must understand and be able to effectively explain the company's LDW policy.
• Must understand and be able to effectively communicate equipment applications and key performance specifications.
• Understands usage and applications of all rental equipment and services offered.
• Must have thorough knowledge of "common" equipment failure problems and how to resolve them.
• Must recognize the difference between similar products and the advantages/disadvantages of applications.
• Must have working knowledge of construction phases to properly advise applications.

Employee Benefits

• Competitive pay rate
• First-year vacation and personal time, increasing with years of service.
• 401(k) Match and employer discretionary contribution
• Two different Health Insurance options, including an HSA health insurance option with a dollar-to-dollar match up to $1,200 per year.
• Dental and Vision insurance
• Credit Union access
• Life Insurance, Short-Term Disability, and Long-Term Disability
• Scholarship opportunities for employees' spouses and children, through the Ohio Machinery Education and Opportunity Foundation
• Company SuccessShare bonuses

Physical Requirements:

Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. Repetitive Motions: Frequent movement requiring hands, wrists, and fingers. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.

EEO, Veterans & Disabled Employer, and VEVRAA/503 Federal Contractor.