Service Coordinator

Generac Power Systems, Inc.; Sussex, Northern (WI, KY); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, dental and vision plans

Life insurance

Long-term disability

Job summary

Energy Systems in Wisconsin is seeking a Service Coordinator to manage work orders, field scheduling, quoting repairs, and invoicing for the service department. The role supports parts, sales, and customer service teams in a fast-paced environment.

The ideal candidate has 2 years of administrative experience in a service-related business and proficiency with Microsoft Office. HS diploma required; associate degree preferred.

Qualifications

• Must have strong computer literacy including Outlook, Word, Excel.
• General knowledge of service parts and service industry with basic mechanical/technical aptitude.
• Ability to prioritize and manage time effectively.

Responsibilities

• Create work orders and answer incoming calls, assist with scheduling technicians.
• Process completed work orders and monitor GP goals.
• Follow up on quotes and recommended repairs.
• Support other Service department roles as needed.
• Assist parts and sales to deliver excellent customer service.
• Perform other duties as assigned.

Skills

Time management

Interpersonal skills

Customer service

Team player

Handling high pressure

Basic math

Education

HS Diploma or Equivalent

Associate Degree or equivalent

Tools

Microsoft Office

Job description

We are Energy Systems, the leader in industrial power solution sales, service, and rentals.

With an ongoing tradition of providing excellent products and outstanding service for our customers, Energy Systems is one of the longest existing Generac Industrial Distributors in the United States. We are a full-service distributor of Generac equipment and solutions providing sales, service and rentals.

The Service Coordinator position will be responsible for creating work orders, answering incoming service calls, quoting recommended service repairs, assisting with the job calendar, tech schedules, invoicing of service jobs and managing overall administrative workflow for the Service Department. These functions require electronic management of parts using company business systems. In addition, this position requires supporting other parts personnel as needed.

Essential Duties and Responsibilities:

• Creating work orders, answering incoming phone calls, and assisting with the scheduling of technicians
• Process completed work orders while monitoring GP goals
• Following up on quoted service repair jobs and recommended repairs
• Support of other Service departmental roles on an as needed basis
• Required to support the parts and sales department as needed for to provide excellent customer service
• Other Duties as assigned

Minimum Qualifications:

Education:

HS Diploma or Equivalent

Work Experience:

2 years of administrative experience in a service-related business

2 years of scheduling field technicians and/or customer service

Knowledge / Skills / Abilities:

• Computer literacy is required, including a working knowledge of Microsoft Office applications (i.e. Outlook, Word, Excel)
• General knowledge of service parts and service industry including but not limited to basic mechanical and technical aptitude
• Incorporate time management skills by prioritizing work assignments
• Proven interpersonal skills with both internal and external customers, including being a team player to create synergy within the office and company
• Must be able to handle high pressure situations
• Must have basic math skills for computing percentages, multipliers, sales tax, and totals on parts orders

Preferred Job Requirements:

Education:

Associate Degree or equivalent

Work Experience:

4+ years of administrative experience in a service-related business

4+ years of scheduling field technicians and/or customer service

Benefits:

This position includes a comprehensive benefit package that includes medical, dental and vision plans; life, long-term disability, flexible spending, and health savings accounts, accrued paid time off, 8 paid Holidays, opportunity for overtime and 401(k) retirement benefits;

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”