Service Coordinator

Viking Automatic Sprinkler Company; Rockford (IL); On-site; USD 27,552 - 34,440; Full time

Job summary

A leading fire protection service provider in Rockford, Illinois is seeking a Service Coordinator to ensure seamless operations and client satisfaction. This role requires excellent communication skills and the ability to multitask effectively. The ideal candidate should have a high school diploma, prior administrative experience, and proficiency in Microsoft Office. Competitive pay of $20-$25/hr based on experience is offered.

Qualifications

• Prior work as an Office/Administrative Assistant or similar role.
• Experience with project management and billing platforms preferred.
• Ability to communicate with all levels of leadership and customers.

Responsibilities

• Coordinate daily with office and field teams.
• Answer incoming service requests via phone and email.
• Process payroll weekly.

Skills

Attention to detail

Communication skills

Multitasking

Proficiency in Microsoft Office

Education

High school diploma or equivalent

Tools

Project management platforms (e.g., Service Trade)

Job description

Do you have a keen eye for detail? Are you passionate about delivering outstanding customer service while working with a supportive team? Absolute Fire Protection, a part of Viking Fire Protection Group, is looking for a Service Coordinator who thrives on precision, enjoys connecting with clients, and collaborates seamlessly with colleagues to keep every things running smoothly

The ideal candidate will thrive in an independent work environment while still collaborating closely with the team. You communicate clearly with customers and coworkers, maintain a keen attention to detail, and confidently multitask in a fast-paced setting. Proficiency in Microsoft Office and prior experience in a similar role are preferred. If you bring a warm, approachable demeanor, we encourage you to apply and become a valued member of our organization.

Responsibilities

• Requires daily coordination with office and field teams
• Answering incoming service requests via the phone and email
• Coordinate with Project Managers on scheduling necessary appointments
• Upload necessary reports to city and 3 rd party portals
• Work with fitters and project managers to ensure jobs are dispatched, time is signed in/out
• Communicate service scheduling board daily to field personnel and service teams
• Process payroll weekly
• Schedule resources to support service jobs (order/call-off lifts, schedule subcontractors (electrical, alarm, etc.)), requests purchase orders
• Works with service management team to facilitate prioritization of service calls
• Process invoices in accordance with standard billing practices set forth by service management team
• Other duties as assigned and as the business needs adjust.

Requirements

• Prior work as an Office/Administrative Assistant or similar
• Prior experience with project management and billing platforms such as Service Trade, Service channel, etc. preferred
• Ability to work independently and with proficiency in the Microsoft Office suite.
• Strong oral and written communications skills; ability to professionally communicate with all levels of leadership, customers, and employees.
• Strong organizational skills, multi-tasking skills, ability to be resourceful and proactive when completing duties
• Willingness to assist with miscellaneous projects as needed.
• Ability to pass pre-employment drug screen, background check, and MVR
• Education: High school diploma or equivalent.

Pay Range

$20-$25/hr depending on background and experience

EEO statement/Affirmative Action

• Viking Fire Protection Group is an equal opportunity employer and does not discriminate on the basis of religion, disability, protected veteran status, age, sex, race, color, national origin, or any other characteristic protected by law.
• Viking Fire Protection Group complies with federal and state disability laws and will make reasonable accommodations for applicants and qualified employees with disabilities. If you wish to request reasonable accommodations to participate in the job application or interview process, please contact Dan Broich.

Equal Opportunity Employer, including disabled and veterans.