Service Coordinator

MasterTech; Rochester (NH); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

PTO, Vacation

Sick Time

401(k) matching

Job summary

MasterTech in Rochester, NH, is seeking an accomplished Service Coordinator to keep a team of Field Technicians on track while communicating with customers in the Printing and Packaging industries. This is primarily an office-based role.

The position supports dispatching, document preparation, reports, parts ordering and customer communication, with a strong emphasis on professionalism and accurate records.

Qualifications

• 2+ years of experience in service coordination, dispatch, or scheduling.
• Customer-facing experience with a customer-first attitude.
• Strong professionalism and documentation skills.
• Ability to present documentation and work orders to technicians.
• Experience generating invoices based on service reports.
• Experience with heavy or capital equipment is a major asset.

Responsibilities

• Coordinate with Field Technicians to keep projects on track.
• Communicate with customers in the Printing and Packaging industries.
• Prepare documents and reports for service delivery.
• Order parts as needed to complete service calls.
• Present documentation and work orders to technicians.
• Generate and send invoices based on service reports.

Skills

Service coordination

Dispatch scheduling

Customer service

Documentation

Invoicing

Heavy equipment experience

Job description

Rochester, United States

We are seeking an accomplished Service Coordinator to help keep a team of Field Technicians on track while also communicating with customers in the Printing and Packaging industries. Previous experience connecting multiple departments, dispatching, document prep and reports, parts ordering, and connecting with customers to ensure a solid delivery of services is required. Primarily an office-based role.

Compensation:

• Paid Time Off, Sick Time and Vacation
  
• Matching 401(k) etc.
  

Schedule:

• Days, Monday to Friday. Primarily office based, minor WFH offered on case by case basis.
  

Requirements:

• 2+ Years' experience in a service coordinator, dispatch, or scheduling position.
  
• Customer facing experience, with a customer first attitude.
  
• Professionalism and documentation.
  
• Present documentation and work orders to technicians.
  
• Generate and send invoices based on Service reports.
  
• Previous experience with heavy equipment or capital equipment is a major asset.