Service Coordinator

MasterTech; City of Rochester (NY); Hybrid; USD 52,000 - 64,000; Full time

Benefits offered by this job

Paid Time Off

Sick Time

Vacation

401(k) matching

Job summary

MasterTech is seeking a Service Coordinator to organize a team of Field Technicians and manage customer communications for the Printing and Packaging industries. The role focuses on office-based tasks with occasional work-from-home opportunities on a case-by-case basis.

Responsibilities include preparing documentation, dispatching, invoicing based on service reports, and coordinating with multiple departments to ensure smooth service delivery.

Qualifications

• 2+ years' experience in a service coordinator, dispatch, or scheduling position.
• Customer facing experience, with a customer first attitude.
• Professionalism and documentation.
• Present documentation and work orders to technicians.
• Generate and send invoices based on Service reports.
• Previous experience with heavy equipment or capital equipment is a major asset.

Responsibilities

• Present documentation and work orders to technicians.
• Generate and send invoices based on service reports.
• Coordinate with field technicians and customers to ensure timely service.
• Assist with dispatching and scheduling to keep projects on track.

Skills

Customer facing

Documentation

Scheduling

Office coordination

Job description

Rochester, United States

We are seeking an accomplished Service Coordinator to help keep a team of Field Technicians on track while also communicating with customers in the Printing and Packaging industries. Previous experience connecting multiple departments, dispatching, document prep and reports, parts ordering, and connecting with customers to ensure a solid delivery of services is required. Primarily an office-based role.

Compensation:

• Paid Time Off, Sick Time and Vacation
  
• Matching 401(k) etc.
  

Schedule:

• Days, Monday to Friday. Primarily office based, minor WFH offered on case by case basis.
  

Requirements:

• 2+ Years' experience in a service coordinator, dispatch, or scheduling position.
  
• Customer facing experience, with a customer first attitude.
  
• Professionalism and documentation.
  
• Present documentation and work orders to technicians.
  
• Generate and send invoices based on Service reports.
  
• Previous experience with heavy equipment or capital equipment is a major asset.