Service Coordinator

Kids for the Future; Rancho Cucamonga (CA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Merit awards

Company events

Training and development

Career advancement

Job summary

TRL Systems in Rancho Cucamonga, CA is seeking a Service Coordinator to convert incoming service requests into scheduled calls and dispatch technicians efficiently. You will manage a Service Board and Dispatch Portal, prioritizing calls and ensuring data accuracy to support timely service delivery.

The role involves customer service follow-up, assisting field technicians, and maintaining up-to-date CRM records.

Qualifications

• 3+ years in an Administrative support role
• 2+ years in Service dispatching
• High School Diploma or Equivalent (required)
• Associate or Bachelor’s Degree in Business (preferred)
• Administrative or Organizational Development studies (preferred)
• Punctuality and regular attendance (required)

Responsibilities

• Convert incoming service requests into scheduled service calls with full customer information
• Prioritize and organize incoming calls, assigning them to technicians
• Maintain and update the Service Board and Dispatch Portal
• Perform customer service follow-up calls and support field technicians
• Ensure customer data is accurate and all necessary documentation is present prior to billing
• Keep CRM up to date at all times

Skills

Administrative support

Service dispatching

Punctuality

Education

High School Diploma or Equivalent

Associate or Bachelor's in Business (preferred)

Tools

CRM software

Dispatch portal

Job description

• Location 9531 Milliken Avenue,Rancho Cucamonga, CA, 91730,United States
• Base Pay $22.00 - $33.00 / Hour
• Employee Type FT Non-Exempt
• Required Degree High school
• Manage Others No

Description

The Service Coordinator is responsible for providing a high level of customer service to both Internal and External customers. They have the focus of converting incoming service requests into scheduled service calls, including all necessary customer information and scheduling the appropriate technician. The Service Coordinator is responsible for prioritizing, organizing and dividing incoming calls, assigning them timely and according to customer needs. They are primarily responsible for working a Service Board and Dispatch Portal keeping it updated and accurate.

Responsibilities are not limited to but will also include customer service follow up calls; assisting Service Technicians with any and all requests while in the field, ensures customer data is accurate and all necessary documentation is present prior to billing, and that company CRM is updated at all times.

Requirements

• 3+ years in an Administrative support role
• 2+ years in Service dispatching
• High School Diploma or Equivalent (required)
• Associate or Bachelor’s Degree in Business (preferred)
• Administrative or Organizational Develop studies (preferred)
• Punctuality and regular attendance (required)

Physical Demands and Work Environment:

• Ability to drive, walk, bend, stoop, hear, and speak, daily
• Ability to make repetitive movements (motions) of the wrists, hands, and/or fingers, daily
• Stand or Sit for long periods (4+ hours), daily
• Move/Transport items weighing 20 pounds, occasionally

Summary

At TRL Systems, we've been keeping people and their property safe for over 42 years. As an integrator of Fire Alarm, Nurse Call, and Security systems, everything we do has the potential to save lives and you get to be a part of that. Your role is important and here’s what you can expect as a member of our TRL Team:

• Employee Merit and Longevity Awards: Merit rewards that you can use to get items such as branded apparel, video game consoles, headphones and more and longevity awards like golfing gear, purses, BBQs, and watches just to name a few
• Company Sponsored Events: Family-friendly events with food, games and prizes
• Training and Development: Classes available to develop you personally and professionally to help you be the best version of you possible!
• Career Advancement: We want to partner with you to build a long and successful career at TRL and will help you realize your potential

TRL Systems, Inc. conducts pre-employment drug screening in accordance with Federal Contractor regulations and background checks in accordance with State and local regulations. In addition to having many clients (hospitals, schools, etc.) who require background checks, as a federal contractor TRL is also required to complete a background check for any employee who may work on a federal contract in any capacity. For any position that drives a Company vehicle, our insurance carrier requires criteria to be met and therefore will be a condition of employment.

TRL Systems is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. TRL’s employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, age, physical or mental disability, sexual orientation, gender identity, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes.

The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all California locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education and/or training.