Service Coordinator

Ingersoll-Rand; Dallas, Northern (TX, KY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical and prescription plans

Dental and vision coverage

401(k) plan

Employee stock grant

Job summary

Ingersoll Rand is seeking a Service Coordinator to support the Customer Center and industrial compressed air services. You will coordinate service technicians, manage customer communications, and ensure efficient order management while meeting operational requirements.

The role emphasizes exceptional customer service, scheduling, invoicing accuracy, and coordination with sales and management to serve client needs. Dallas, TX-based position with travel possible.

Qualifications

• High school diploma or GED and 2-3 years of experience in a related field is required.
• Associate’s or Bachelor’s degree preferred?
• Operating knowledge of Microsoft Office software and working proficiency with hand-held computer (i.e. Smartphone, iPad) is required.
• Knowledge of mechanical and electrical systems is preferred.
• Forklift certification a plus, but not required (we'll certify you!)

Responsibilities

• Answer incoming service calls and schedule technicians to perform preventive maintenance and service repairs; maximize efficiency.
• Guide and develop service technicians; assist in technical issue resolution.
• Ensure timely and accurate invoicing.
• Manage service inventory and rental fleets (repair status, location, etc.).
• Ensure EH&S adherence and assist with auditing processes.
• Earn customer loyalty by effective interactions and generate/follow up on service quotes; seek new business.
• Order and receive parts for jobs; monitor shipping and receiving; data entry for service requests; submit warranty claims; and ship parts to factory.
• Display teamwork and dedication; flexible to work overtime and weekends as required.

Skills

Customer service

Microsoft Office

Hand-held devices

Communication

Education

Associate’s or Bachelor’s degree preferred?

Tools

Hand-held device usage

Job description

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

About Us

Ingersoll Rand thrives on a culture of innovation and a sense of ownership, committed to enhancing the lives of our employees, customers, and the planet. With over 80 renowned brands, our customers rely on our products and services to deliver high-quality flow creation and industrial solutions designed to perform in the most complex and harsh conditions. Additionally, our unwavering commitment to ownership has enabled our employees to cultivate strong customer relationships, driving them to solve the industry’s most difficult problems.

Job Summary

This position is a Service Coordinator supporting the CustomerCenterand serving the compressed air needs of the industrial sector. The Service Coordinatoris responsible for delivering exceptional customer service, and efficiently and effectively coordinating service technicians to meet customer needs.? Service Coordinators will manage and communicate with customers, sales teams, and management, while adhering to all order management and operational requirements of the position.

Responsibilities

• Answer incoming servicecalls and schedule techniciansto performpreventive maintenanceandservice repairs.When scheduling and tracking service technicians,maximize operating efficiency and effectiveness.
• Guide and develop service technicians asappropriate,assistingin technical issue resolution.
• Ensuretimelyandaccurateinvoicing.
• Manage service inventory and rental fleets (repair status, location, etc.)
• Ensure environmental, health and safety, as well as Operational Excellence adherence in the CustomerCenter.Assistwith the auditing process.
• Earn customer loyalty by effectively and efficiently managing customer interactions, ensuring customer satisfaction.Generate and follow-up on service quotes and seek new business whenever possible.
• Order and receive parts for jobs.Monitor shipping and receiving activities. Conductservice request data entryand management.?Submitwarranty claims andshipparts to the factory.? Ensure SARBOX compliance.
• Displayteam effort and dedication to customer bymaintainingflexibility to work overtime and weekends as the business requires.

Basic Qualifications

• High school diploma or GEDand 2-3 years of experience in a related field isrequired.
• Associate’sorBachelor’sdegree preferred?
• Operating knowledge of Microsoft office software and workingproficiencywithhand-heldcomputer (i.e. Smartphone, iPad) isrequired.
• Knowledge of mechanical and electrical systems is preferred.
• Forklift certification aplus, butnotrequired(we'llcertify you!)

This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling.? It requires employees to regularly lift and or move up to 10 lbs. and occasionally lift and or move 40+ lbs.

Travel & Work Arrangements/Requirements

This position will be based in Dallas,TX and may travel occasionally within the US for meetings, employee training, and other business needs (5-10%).

Exceptional organization, communication (verbal and written), and follow-up skills with the ability to effectively manage a high volume of priorities and commitments in a highly visible, fast-paced work environment.

Strong interpersonal skills, able to follow standard processes and work autonomously while understanding when to escalation issues that require further review.

Exceptional customer service skills, including proper phone etiquette and skills.

What we Offer

• At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits packageis designedto empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.

If you are a person with a disability and need assistance applying for a job, please submit a request .

What we Offer

• At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.