Heavy Equipment Service Advisor

Walter Payton Power Equipment; Lebanon (IN); On-site; USD 45,000 - 60,000; Full time

Job summary

Walter Payton Power Equipment in Lebanon, IN is seeking a Service Coordinator to help coordinate field and shop service activities. The ideal candidate will assist customers with their repair needs and manage technician schedules to ensure service efficiency.

This role requires strong communication skills, proficiency in standard computer programs, and over 3 years in the heavy equipment industry. Join us in providing exceptional customer service and maintaining high standards in our operations.

Qualifications

• 3+ years of experience in the heavy equipment industry, crane experience beneficial.
• Ability to work with little supervision and adapt quickly to a rapidly changing environment.
• Strong attention to detail and ability to multi-task.

Responsibilities

• Coordinate field and shop service activities for customers.
• Schedule technicians' workloads for efficiency.
• Verify warranty and service contract coverage.
• Prepare service estimates for repairs.

Skills

Customer service

Communication

MS Excel

MS Word

MS Outlook

Job description

Location: 920 S SR39, Lebanon, IN 46052, USA

Walter Payton Power Equipment is a Manitowoc, Grove, National, Manitex, HIAB Crane Dealer with territories in Illinois, Indiana, Michigan, and Kentucky. We are offering an excellent opportunity for a Service Coordinator based out of our facility in Lebanon, IN.

What You'll Do:

Help coordinate field and shop service activities for internal and external customers, provide resources and support to field and shop personnel who install, maintain and repair equipment, and ensure services meet customer expectations. Familiar with common practices and procedures within a service department. Perform daily tasks and help coordinate the work of field and shop personnel, reporting directly to the Service Manager and Regional Manager.

Key Responsibilities:

• Assist customers with their repair and service needs and provide exceptional customer service to promote the continued growth of the business
• Schedule technicians' workload to maximize efficiency
• Keep customers and technicians informed of the status, cost of repairs and timeline for completion
• Verify warranty and service contract coverage and explain provisions and exclusions to customers
• Communicate with Service Manager and technicians to understand maintenance and repair needs on company and customer equipment
• Prepare service estimates for repairs and preventative maintenance plans
• Create, track, review and close work orders
• Maintain customer and supplier relations
• Participate and help lead toolbox and safety meetings

Qualifications:

• Ability to work with little supervision and adapt quickly to a rapidly changing environment.
• Proficient computer skills required – Standard programs such as MS Excel, Word, and Outlook.
• Strong communication, attention to detail and ability to multi‑task multiple jobs within the workday
• Safety knowledge and experience with general concepts and practices within a service department
• 3+ years experience in heavy equipment industry required, crane experience beneficial

Lanco is an equal opportunity employer. All employment-related decisions, including but not limited to hiring, compensation, promotion, discipline (including termination), evaluation, training and development opportunities, etc., are made without discrimination on the basis of race, color, sex, sexual orientation, gender-related identity, pregnancy, national origin, ancestry, religion, age, military status, protected disability, citizenship, genetic information or any other category protected by applicable law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.