Rep, Customer Service II

Mi-Jack Products; Howell Township (NJ); On-site; USD 55,000 - 75,000; Full time

Job summary

Mi-Jack Products in Howell Township, NJ, seeks a procurement and operations professional to manage parts orders, supplier relations, and service scheduling. The role involves quoting parts, expediting back orders, and ensuring data accuracy for billing. You will drive new business opportunities, uphold safety standards, and participate in cross-functional projects under the General Manager's guidance. A strong background in cranes and equipment is preferred.

Qualifications

• High school diploma or equivalent required.
• 5 years of industry related work history.
• Strong knowledge of crane and construction equipment, customer service and parts procurement.

Responsibilities

• Facilitate parts orders and requests for sales, service, and procurement.
• Source and supply parts for internal and external customers with quotes as needed.
• Maintain relationships with customers and suppliers and provide order/status updates.
• Expedite back orders and process returns for incorrect shipments.
• Ensure accurate data entry for work orders and POs to bill for services.
• Pursue new business opportunities through upselling and reporting to leadership.
• Ensure compliance with safety, health, and environmental regulations.
• Assist in training coworkers to perform jobs safely and effectively.
• Communicate consistently with internal and external stakeholders.
• Follow company policies to reduce liability and participate in special projects.

Skills

Customer service

Parts procurement

ERP systems (Epicor E9)

Supervisory skills

Microsoft Office

Field/service scheduling

Crane knowledge

Safety compliance

Education

High School Diploma

Associate's degree

Bachelor's degree

Tools

Epicor E9

MS Office

ERP systems

Job description

Essential Functions:

• Facilitate Parts Orders and Requests, including Sales, Service, and Procurement. Source and Supply Parts for both Internal and External Customers, researching and supply quotes as needed.
• Maintain strong Customer and Supplier relations providing updates on the status of orders and estimates. Provides customers with product support as needed.
• Expedite Back Orders for Parts and Open Sales Orders. Process Return Material when parts are ordered or shipped wrong.
• Ensure that data for all work orders, PO’s etc. has been entered accurately in order to bill for services rendered. Resolve any issues regarding credits or rebills.
• Pursue new Business Opportunities through up selling. Follows up and/or provide sales team and General Manager with information that could turn into additional sales
• Ensure compliance in all safety, health, and environmental regulations, policies and procedures for a goal of zero incidents and injuries
• Ensure compliance in all safety, health, and environmental regulations, policies and procedures for a goal of zero incidents and injuries; Assist in delivering required training to ensure that all coworkers have the necessary skills to perform their jobs properly and safely.
• Communicate consistently on all activities to appropriate individuals (internal & external).
• Maintain ongoing communication and adhere to all Companywide policies to eliminate and/or reduce exposure to liability.
• Special projects or work as assigned.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Experience/Training/Education:

Required: High School Diploma or equivalent required.

5 years of industry related work history.

Strong working knowledge of crane and construction equipment, customer service and parts procurement experience.

Desired: Associates or Bachelor’s degree

Knowledge/Skills/Abilities:

• Knowledge and understanding of field and shop service scheduling, parts procurement,.
• Knowledge of industrial equipment repairs.
• Excellent written and verbal communication skills.
• Must possess supervisory skills.
• Sound knowledge of safety practices and policies including OSHA and EPA regulations.
• Sense of urgency and commitment to quality.
• Strong Customer Service orientation.
• Must have a good understand of Microsoft Office applications experience with one or more ERP systems (ideally Epicor E9).

Physical and Environmental Elements:

Employees work in office, shop and field environments with potential numerous hours sitting and working using computer and telephone. When working in field or production environment will have exposure to noise and machinery. Accurate hand/eye coordination is required. Finger dexterity is required, as well as hand strength, with the ability to grasp, lift, push and pull. Position may be required to lift up to 30 lbs.

Special Requirements/Certification:

NA

Lanco is an equal opportunity employer. All employment-related decisions, including but not limited to hiring, compensation, promotion, discipline (including termination), evaluation, training and development opportunities, etc., are made without discrimination on the basis of race, color, sex, sexual orientation, gender-related identity, pregnancy, national origin, ancestry, religion, age, military status, protected disability, citizenship, genetic information or any other category protected by applicable law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.