Service Coordinator

Maxim Crane Works, LP; Canonsburg (Washington County); On-site; USD 32,000 - 42,000; Full time

Job summary

Maxim Crane Works, LP in Canonsburg, PA is seeking a Parts and Service Assistant to support the service department. You will order, track, and receive parts for crane repairs, label and stage materials, and help mechanics by preparing shop supplies.

You will maintain work-orders in RentalMan and OnBase, assist with schedules and paperwork, perform weekly inventory counts, and help with audits while ensuring accurate billing and vendor communications.

Qualifications

• HS diploma or GED required.
• 1+ years' experience in parts and service in a similar industry.
• 1+ years' experience using a CMMS system.
• Strong organizational, time management and communication skills.

Responsibilities

• Assist Service Manager with scheduling, complete paperwork for work orders and machine documentation.
• Open and maintain work-orders and purchase-orders in RentalMan and OnBase.
• Order shop supplies and PPE; communicate with vendors via phone and email.
• Conduct weekly inventory cycle counts and assist with annual warehouse audit.
• Maintain warehouse order and assist with billing and payroll verification.

Skills

Organizational skills

Time management

Communication skills

Education

High School Diploma or GED

Tools

CMMS (Computerized Maintenance Management System)

Job description

Assists the Service Manager thoroughly document all aspects of work performed on company owned and operated equipment and vehicles.

Duties and Responsibilities

• Orders, tracks, and receives parts for crane repairs and maintenance.
• Labels and stages parts and materials for repairs and maintenance once received at the branch.
• Orders shop supplies and PPE for mechanics and technicians.
• Communicates with vendors via phone and email regarding shipments and orders.
• Opens and maintains work-orders and purchase-orders in RentalMan and OnBase systems.
• Assists the Service Manager with all aspects of service department - including communicating schedules with mechanics and technicians, ensuring paperwork is complete and accurate for work orders and machine documentation, and maintaining vendor and crane files.
• Completes weekly inventory cycle counts and assists with an annual audit in warehouse to maintain accuracy in ordering, receiving, usage and adjustments to inventory.
• Helps maintain warehouse order and cleanliness.
• Collects timesheets and billing tickets from mechanics and technicians and check for accuracy before submitting to payroll and billing departments.
• Performs other duties as assigned or required.

Requirements

Education:

• High School Diploma or GED

Experience:

• 1+ years' experience in parts and service in a similar industry such as equipment rental, auto parts service, etc.
• 1+ years' experience using a CMMS system

Skills/Knowledge:

• Advanced organizational, time management, and communication skills
• Moderate computer skills and knowledge of CMMS systems
• Moderate ability to build strategic working relationships
• Advanced problem-solving skills and attention to details
• Moderate level ability to read, comprehend, and create instructions, short correspondence and memos.
• Moderate level ability to present information in one-on-one and small group situations to other employees.

Physical Demands:

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to walk, use hands to finger; handle or feel; and talk; or hear; push and/or pull; reach; climb; bend and/or stoop. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision and depth perception.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The employee is frequently exposed to moving mechanical parts.

Maxim is an equal opportunity employer and does not discriminate against employees or applicants for employment based on their race, color, religion, creed, sex, national origin or ancestry, age, sexual orientation, disability, genetic information or veteran status, as those terms are defined under applicable laws, or any other characteristic protected by law.