Service Coordinator

Contrx Industries, Inc.; Milwaukee (WI); Hybrid; USD 32,000 - 48,000; Full time

Job summary

Contrx Industries, Inc. in Milwaukee seeks a Customer Service Associate to support scheduling, audits, and billing preparation for the field operations team.

You will verify schedules with end users and field operatives, source materials, and retrieve purchase orders while maintaining a courteous, professional demeanor. This role requires 1–2 years in customer service, a high school diploma, and familiarity with MS Word and Excel, with knowledge of overhead rigging terminology.

Qualifications

• 1 to 2 years of experience in a customer service role.
• High school diploma or GED required.
• Previous work experience in Manufacturing or Automotive industry required.
• Demonstrates strong interpersonal and customer service skills.
• Maintains professional but friendly demeanor.
• Possesses knowledge of overhead material handling & rigging industry.
• Demonstrates strong organizational skills.
• Able to read and interpret service statements and work orders.
• Communicates clearly and effectively.
• Exhibits ability to understand and interpret Overhead Crane & Hoist - Rigging terminology.
• Able to translate Overhead Crane & Hoist - Rigging into layman’s understandable terms for explanatory purposes.
• Exhibits ability to remain calm and polite when dealing with frustrated customers.
• Possesses basic computer skills and is familiar with MS Word and Excel.
• Manages time efficiently.

Responsibilities

• Scheduling – Maximizing output of department
• Auditing all reports no later than the next business day
• Confirming scheduling with end users and Field Operatives
• Source and track supplies needed to complete work
• Assemble job information for billing
• Retrieve Purchase Orders from customers
• Assist with Compliance activities and 6S Audits

Skills

Customer service

Interpersonal skills

Reading work orders

Clear communication

Time management

Education

High school diploma or GED

Tools

MS Word

MS Excel

Basic computer skills

Job description

KPI’s

Efficiency (Budget Vs. Actual Field Hours)

Operational Efficiency (Days Since Last Labor to Invoice)

OT Rate

Reports to:

Regional Manager

Duties & Responsibilities

• Scheduling – Maximizing output of department
• Auditing all reports no later than the next business day
• Confirming scheduling with end users and Field Operatives
• Source and track supplies needed to complete work
• Assemble job information for billing
• Retrieve Purchase Orders from customers
• Assist with Compliance activities and 6S Audits

Qualifications

• 1 to 2 years of experience in a customer service role.
• High school diploma or GED required.
• Previous work experience in Manufacturing or Automotive industry required. Related keywords: service advisor, automotive, service writer, automotive service advisor
• Demonstrates strong interpersonal and customer service skills.
• Maintains professional but friendly demeanor.
• Possesses knowledge of overhead material handling & rigging industry.
• Demonstrates strong organizational skills.
• Able to read and interpret service statements and work orders.
• Communicates clearly and effectively.
• Exhibits ability to understand and interpret Overhead Crane & Hoist - Rigging terminology.
• Able to translate Overhead Crane & Hoist - Rigging into layman’s understandable terms for explanatory purposes.
• Exhibits ability to remain calm and polite when dealing with frustrated customers.
• Possesses basic computer skills and is familiar with MS Word and Excel.
• Manages time efficiently.

Physical Ability Requirements

Ability to work in an office environment sitting and standing.

Visiting customer’s sites that includes: