Service Coordinator

Home Instead; Joplin (MO); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health, Vision, and Dental

401k with up to 3% match

Vacation; weekly and quarterly bonus

Job summary

Home Instead in Joplin, MO is seeking a Service Coordinator to schedule clients and Care Professionals, ensuring high-quality matches and extraordinary relationships.

You will handle calls, maintain records in the software, monitor activity, and seek opportunities to increase service hours while upholding company policies and a client-focused approach.

Qualifications

• Bachelor's Degree preferred.
• One year of related business experience preferred.
• Healthcare experience a plus.
• Must possess a valid driver's license and car insurance.

Responsibilities

• Reflect the values of Bokker Inc. and Home Instead franchise.
• Answer incoming calls in a friendly, professional and knowledgeable manner.
• Create and maintain client and Care Pro schedules with an emphasis on high quality matches.
• Monitor, log all client and Care Pro activity in the software system.
• Follow up with all client and Care Pro issues to resolve problems.
• Enter and maintain accurate client and Care Pro records in the software system.
• Increase client loyalty to Home Instead by using the consultative sales process.
• Communicate Care Pro and client issues to ensure resolutions.
• Design, test and implement a contingency plan to maintain Service Hours.
• Recognize and capture opportunities to increase service hours.
• Field new client inquiries over the phone and prepare for the Care Consultation.
• Demonstrate open communication with franchise owner, colleagues, Care Pros, clients and family.
• Adhere to all company policies, procedures and ethics codes.

Skills

Communication

Listening skills

Independent work

Interpersonal skills

Organization

Microsoft Word

Microsoft Excel

Education

Bachelor's degree preferred

One year related business experience preferred

Healthcare experience a plus

Valid driver's license and car insurance

Tools

Microsoft Word

Microsoft Excel

Job description

Objective

The Service Coordinator is expected to perform a variety of duties in the coordination of scheduling service for clients. The Service Coordinator is responsible for scheduling clients and Care Professionals in order to provide the highest quality service to clients with emphasis on creating extraordinary relationships.

Home Instead®

Bokker Inc. d/b/a Home Instead

Service Coordinator Job Description

Objective

The Service Coordinator is expected to perform a variety of duties in the coordination of scheduling service for clients. The Service Coordinator is responsible for scheduling clients and Care Professionals in order to provide the highest quality service to clients with emphasis on creating extraordinary relationships.

Primary Responsibilities

• Reflect the values of (Bokker Inc.), (d.b.a. an independently owned and operated Home Instead franchise).
• Answer incoming calls in a friendly, professional and knowledgeable manner.
• Create and maintain client and Care Pro schedules with an emphasis on creating high quality matches and the development of extraordinary relationships.
• Monitor, mediate, and log all client and Care Pro activity utilizing the software system.
• Follow up with all client and Care Pro issues to ensure their problems are resolved.
• Enter and maintain accurate client and Care Pro records in the software system.
• Increase client loyalty to Home Instead by utilizing the consultative sales process to better meet our current client needs.
• Follow up and communicate Care Pro and client issues to ensure problems are resolved.
• Design, test and implement a responsive contingency plan that ensures 100% maintenance of Service Hours.
• Recognize and capture opportunities to increase service hours to enhance and/or increase quality care.
• Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with team to communicate and prepare for the Care Consultation.
• Demonstrate open and effective communication with the franchise owner, colleagues, Care Pros, clients and family members.
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Secondary Responsibilities

• Participate as needed in all Care Pro meetings
• Conduct Service Inquires following the consultative sales process.
• Perform any and all other functions and responsibilities deemed necessary
• Maintain regular attendance at the office to execute job responsibilities

Education/Experience Requirements:

• Bachelor's Degree preferred
• One year of related business experience preferred
• Healthcare experience a plus
• Must possess a valid driver's license and car insurance.

Supervisory Responsibilities

• None

Knowledge, Skills And Abilities

• Must have an understanding of and uphold the policies and procedures established by (Bokker Inc.), (d.b.a. an independently owned and operated Home Instead franchise)
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
• Must have the ability to organize and prioritize daily, quarterly, monthly and yearly work
• Must have the ability to establish good working relationships with the franchise owner, office colleagues, clients and Care Pros
• Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
• Must present a professional appearance and demeanor
• Must have the ability to operate office equipment
• Must be patient and congenial on the telephone
• Must have computer skills and be proficient in Word and Excel
• Must have the availability to work evenings and weekends as required
• Must have the ability to perform duties in a professional office setting
• Must demonstrate knowledge of the senior care industry

Salary Package

• Health, Vision, and Dental***
• 401k with up to a 3% match***
• 2 weeks vacation (3 weeks after 1 year; 4 weeks after 2 years)
• Weekly Bonus program (performance based)
• Quarterly Bonus program (performance based)

*** (waiting period applies) ***