Client Care Coordinator

Home Instead; Port Saint Lucie (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid holidays

Paid time off after 90 days

Performance bonuses

Health insurance available

Dental & Vision available

Use of company phone & laptop

Mileage reimbursement

Job summary

Home Instead is seeking a caring Client Care Coordinator to join our admin team and help enrich the lives of clients, families, staff, and the senior community in which we serve. The role involves non-medical assistance with daily living activities to help clients stay independent at home.

Primary duties include client consultations, care plan development, and quality assurance visits, using a consultative sales approach to tailor services and ensure high satisfaction and retention.

Qualifications

• 1+ years related business or sales experience (consultative sales).
• Must possess a valid driver's license, auto insurance, and reliable transportation.
• Able to work in the field and be insurable.

Responsibilities

• Meet with potential clients and families to discuss needs and provide solutions via a service plan.
• Conduct Service Inquiries and Care Consultations as needed following the consultative sales process.
• Maintain regular communication and follow-up with potential clients and families who have not yet committed to service.
• Coordinate various aspects of a client’s care with team members.
• Introduce clients and Care Pros to ensure smooth onboarding and ongoing satisfaction.

Skills

Consultative sales

Evenings/weekends availability

Outside sales

Salesforce

Tools

SalesForce

Job description

ARE YOU LOOKING FOR A MEANINGFUL CHANGE IN YOUR PROFESSIONAL CAREER?

LOOK NO FURTHER!!

Home Instead is looking for a caring and compassionateClient Care Coordinator to become a part of our admin team and join our mission to enrich the lives of our clients, their families, our staff and the senior community in which we serve. Home Instead provides non-medical assistance with the activities of daily living that allow our clients to remain independent in their home. To learn more about Home Instead Visit www.homeinstead.com/739

The Client Care Coordinator is expected to perform a variety of duties that relate to client care including care consultations with potential clients and family members, client/Care Professional introductions and quality assurance visits with existing clients. They use the consultative sales approach to determine each individual client’s needs to provide solutions and create a tailored service plan. They continuously evaluate the plan through a series of ongoing communications and visits to ensure high quality care, client satisfaction and retention as well as opportunities to increase service hours.

Primary Responsibilities

• Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan.
• Conduct Service Inquiries and Care Consultations as needed following the consultative sales process.
• Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.
• Work with other team members to coordinate various aspects of a client’s care.
• Conduct client/Care Pro introductions with every new client and with every new Care Pro.
• Create and maintain client and responsible party records documenting all quality assurance meetings.
• Plan and execute a schedule that ensures each client has at minimum one quality assurance visit per month/quarter.
• Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program.
• Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues and Care Pros, and referral providers/care providers.
• Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issues as well as receiving the services needed.
• Demonstrate open and effective communication with the franchise owner, colleagues, Care Pros, clients and family members.
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Secondary Responsibilities

• Participate as needed in all Care Pro meetings
• Maintain regular attendance to execute job responsibilities
• Conduct Family Education sessions as needed

Requirements

• Perform any and all other functions deemed necessary
• Professional appearance and demeanor
• Personable and outgoing personality
• Ability to work well within a team environment
• Able to work evenings and weekends as needed
• Outside Sales Experience in Health Care Industry a plus
• Experience with SalesForce is a plus
• Pass a Level II Background Screen

Education/Experience Requirements

• 1+ years related business or sales experience (consultative sales)
• Must be able to work in the field and be insurable
• Must possess a valid driver's license, auto insurance, and reliable transportation

Benefits

• Paid Holidays and Paid time off after 90 days of employment
• Performance Bonuses
• Health Insurance Available
• Dental & Vision Available
• Use of Company Phone & Laptop
• Mileage reimbursement

Each Home Instead franchise is independently owned & operated. G2M4, LLC.

By applying, you consent to Home Instead communicating with you via phone, email, and text message regarding your employment application.

This position is subject to Florida Level 2 background screening requirements through the Florida Care Provider Background Screening Clearinghouse. For more information, visit https://info.flclearinghouse.com.