Service Coordinator

Atlas Copco; Elk Grove Village (IL); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Annual Bonus

401(k) retirement plan

Paid time off

Job summary

Atlas Copco Compressors LLC in Elk Grove Village, IL, is seeking a customer-focused professional to handle service scheduling and administration. You will coordinate service contracts, confirm schedules with customers, and act as the information liaison between the service team and clients.

The role requires strong organizational and communication skills, minimum two years in a customer-facing role, and proficiency with Microsoft Office.

Qualifications

• Must have excellent organizational skills.
• Strong verbal and written communication skills.
• Minimum of two years in a customer-facing role.
• High School diploma; some college preferred.
• Proficient in Microsoft Office (Word and Excel).

Responsibilities

• Handle incoming calls for service and schedule contracts.
• Coordinate Service Department activities to maximize technician utilization.
• Serve as liaison between Service Manager, technicians, and customers.
• Secure purchase orders and manage service orders in MAM/VisiTour.
• Track paperwork and expedite parts as needed.

Skills

Customer service

Organizational skills

Communication skills

Problem solving

Team collaboration

Microsoft Office

Education

High School diploma

Some college preferred

Tools

MAM

VisiTour

Job description

Your Role

Your role

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Service Scheduling

Receive incoming calls for service of compressed air equipment and installation of prime equipment, and schedule service contract customers. Work with the Service Manager to coordinate the activities of the Service Department and maximize Service Technician utilization. Confirm service schedules with customers. Serve as the information liaison between the Service Manager, Service Technicians, and customers – providing regular updates to customers regarding service that is in process. Manage and control work in progress. Report problems that service technicians are having to the Service Manager.

Service Administration

Secure purchase orders for service work, and verify terms and conditions with customers. Maintain (edit as needed) scheduled service orders in MAM and/or VisiTour (including both manual orders and service contracts). Track and file relevant paperwork. Order, track, follow up and expedite parts as needed. Track and file relevant paperwork.

Position Requirements

• Must have excellent organizational skills.
• Strong verbal and written communication skills;
• Strong experience in a customer service-related role, ability to handle difficult customer situations professionally.
• Must be detail oriented and have excellent problem-solving skills.
• Ability to collaborate well within own team and across different functions within the organization.
• Must be able to manage multiple priorities with flexibility and have a strong commitment to customer service.
• Self-motivated with a positive attitude.
• Strong aptitude for learning new processes, systems and applications.
• Ability to work under pressure, within a fast pace environment.
• Must be proficient in Microsoft Office, including Word and Excel.
• Must be able and willing to work overtime if required

Experience

Minimum of two years of experience in a customer facing role.

Education

High School diploma, some college preferred.

In return, we offer

• Drive your Career, Explore Opportunities, Realize your Passion . .

Attractive Benefits Include

• Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
• Health insurance/ Dental insurance/ Vision insurance
• Competitive Paid time off
• Life & Disability insurance
• Annual Bonus
• $48k-$55K/year. Geographically adjusted Salary based on knowledge, skills and experience.

Job location

City

In office at Elk Grove Village, Illinois

Contact information

Talent Acquisition Team: Joseph Coleman

Uniting curious minds

Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.

Atlas Copco Compressors LLC is an equal opportunity employer and strictly prohibits discrimination against employees, applicants or any other persons involved in our operations on the basis of race, color, religion, national origin or ancestry, sex, pregnancy (including lactation, childbirth or related medical conditions), sexual orientation, gender identity or expression (including gender nonconformity and status as a transgender or transsexual individual), age, marital status, physical or mental disability, citizenship or immigration status, uniformed servicemember status, veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Atlas Copco Compressors LLC also strictly prohibits harassment of employees, applicants or any other persons involved in our operations based on any of these protected categories. These protections apply to all employment decisions, including, but not limited to, recruitment, hiring, training, promotion, and compensation.