Service Coordinator

Atlas Copco Compressors LLC -North America Customer Center; West Springfield (MA); On-site; USD 53,000 - 65,000; Full time

Benefits offered by this job

Flexible benefits plan

Generous 401(k) retirement plan

Health, dental, and vision insurance

Competitive paid time off

Life and disability insurance

Annual bonus

Job summary

Atlas Copco Compressors LLC -North America Customer Center is seeking a dedicated customer service representative in West Springfield, Massachusetts. This role involves coordinating service schedules, managing customer inquiries, and collaborating with service technicians to enhance the service department’s efficiency.

The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to manage multiple priorities. Benefits include a competitive salary and flexible benefits plan, emphasizing our commitment to employee well-being.

Qualifications

• Minimum of two years of experience in a customer-facing role.
• Proficient in Microsoft Office, including Word and Excel.

Responsibilities

• Coordinate service activities and maximize Service Technician utilization.
• Confirm service schedules with customers and provide updates.
• Manage and control work in progress.
• Secure purchase orders for service work and verify terms with customers.
• Maintain scheduled service orders and track relevant paperwork.

Skills

Organizational skills

Strong communication skills

Customer service experience

Detail oriented

Problem-solving skills

Collaboration

Multi-tasking

Microsoft Office proficiency

Education

High School diploma

Some college preferred

Job description

About the role

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Responsibilities

• Receive incoming calls for service of compressed air equipment and installation of prime equipment and schedule service contract customers. Work with the Service Manager to coordinate the activities of the Service Department and maximize Service Technician utilization.
• Confirm service schedules with customers and serve as the information liaison between the Service Manager, Service Technicians, and customers by providing regular updates regarding service in process.
• Manage and control work in progress. Report problems that service technicians are having to the Service Manager.
• Secure purchase orders for service work and verify terms and conditions with customers.
• Maintain (edit as needed) scheduled service orders in MAM and/or VisiTour (including both manual orders and service contracts), track and file relevant paperwork, order, track, follow up and expedite parts.

Qualifications

• Excellent organizational skills.
• Strong verbal and written communication skills.
• Strong experience in a customer service‑related role and ability to handle difficult customer situations professionally.
• Detail oriented and excellent problem‑solving skills.
• Ability to collaborate well within own team and across different functions within the organization.
• Ability to manage multiple priorities with flexibility and a strong commitment to customer service.
• Self‑motivated with a positive attitude.
• Strong aptitude for learning new processes, systems and applications.
• Ability to work under pressure, within a fast‑paced environment.
• Proficient in Microsoft Office, including Word and Excel.
• Willingness to work overtime if required.

Minimum of two years of experience in a customer‑facing role.

High School diploma, some college preferred.

Benefits

• Excellent compensation package, including a flexible benefits plan and generous 401(k) retirement plan.
• Health, dental and vision insurance.
• Competitive paid time off.
• Life and disability insurance.
• Annual bonus.
• Salary range $53,000–$65,000 per year, geographically adjusted based on knowledge, skills and experience.