Service Coordinator

Socket.dev; Elgin (IL); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

401k plan with match

Short-term disability

Long-term disability

Life insurance

Employee assistance program

PTO

Tool purchase program

Weekly pay

Job summary

DeSHAZO is seeking a Service Coordinator to support aftermarket field service operations. You will assist the service manager with urgent scheduling, equipment readiness, and parts procurement to keep projects on track.

In this role, you will communicate with customers and vendors, review tickets and inspections, and coordinate billing with office staff. Some travel with technicians may be required to observe progress and meet clients.

Qualifications

• At least 1 year of experience in an administrative role; industrial setting a plus.
• Ability to manage multiple projects and deadlines simultaneously.
• Ability to assign technicians and resources by priority.
• Proficient in Microsoft Office and related software.
• Willingness to learn Deshazo software quickly.
• Strong communication with customers, vendors and coworkers.

Responsibilities

• Assist service manager with customer calls and technician scheduling.
• Ensure adequate equipment is onsite for project completion.
• Research and procure parts and supplies as needed for project completion.
• Review service tickets for completion and accuracy.
• Work with office staff to bill/invoice customers.
• Review inspection reports and communicate findings to customers.
• Occasionally travel with technicians to observe progress and meet customers.
• Perform other duties as required.

Skills

Administration

Scheduling

Customer communication

Project coordination

Office software

Deshazo software

Tools

Microsoft Office

Deshazo software

Job description

Description

The Service Coordinator position will report directly to the Branch Manager/Service Manager. This position will perform project management and administrative work related to aftermarket field service operations.

Job Duties:

• Assist service manager with customer calls and technician scheduling.
• Ensure adequate equipment is onsite for project completion.
• Research and procure parts and supplies as needed for project completion.
• Review service tickets for completion and accuracy.
• Work closely with office administration for timely billing / invoicing of customers.
• Review inspection reports and communicate findings to customers.
• At times be able to travel with technicians to observe progression of projects and communicate in person with customers.
• Any other duties that may be required.

Minimum Requirements:

• Must have at least 1 year of experience in an administrative role, industrial setting a plus.
• Be able to effectively monitor multiple projects, with multiple deadlines, at once.
• Adequately assign technicians and other resources to projects based on priority level.
• Proficient at Microsoft Office software as well as other related computer programs.
• Ability to learn Deshazo specific software quickly.
• Communicate effectively and professionally with customers, vendors, and coworkers.

WORKING CONDITIONS:

• This job operates in a professional office environment.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• Lift lifting of packages no more than 15 lbs.

BENEFITS AVAILABLE:

• Medical / Dental / Vision Insurance
• 401k plan with match
• Company-paid short term disability insurance
• Long term disability insurance available
• Company-paid basic life insurance
• Employee assistance program
• Additional life insurance available
• 9 paid holidays
• PTO Program
• Tool purchase program
• Weekly pay periods with direct deposit
• Competitive pay

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category

DeSHAZO’s Mission:

DeSHAZO is committed to elevating our clients’ business needs through custom-built cranes and tailor-made automation systems. We enhance our products by providing expert inspections, repairs, modernizations or rebuilds.