Service Coordinator

Velo IT Group; Dallas (TX); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical

Vision

Dental

Telemedicine

IRA w/Matching

Corporate Chaplain

Counseling Services

8 paid holidays

3 weeks PTO

Job summary

Velo is seeking a Service Coordinator to manage in-office operations, scheduling, and client communications in a fast-paced environment. The role focuses on optimizing engineer schedules and real-time processing of client requests to maximize resource utilization.

You will also handle inbound client calls, maintain dashboards and SLAs, and contribute to an organized, hospitality-driven office culture. This full-time position offers comprehensive benefits and competitive compensation.

Qualifications

• 1-2 years of experience in operations coordination, IT operations, dispatch, office administration, service delivery coordination or management
• 2+ years of professional experience
• Fundamental understanding of service operations, field service, resource scheduling, and great communication skills!

Responsibilities

• Review engineers' schedules, incoming client requests, and client-committed due dates in real-time to ensure optimal resource utilization.
• Take inbound calls, providing clients with a first interaction that humanizes their experience with technology.
• Monitor dashboards, SLAs, and KPIs to identify opportunities to exceed clients' expectations.
• Assist in coordinating internal events and communications, and in creating a hospitality-driven office environment.

Job description

Service Coordinator - Needed for Organization and Scheduling Harmony!

Work Type: Full-time, in-office

Compensation: $60,000 - $70,000 commensurate on experience

Benefits: Medical, Vision, Dental, Telemedicine, IRA w/Matching, Corporate Chaplain, Counseling Services, 8 paid holidays, 3 weeks PTO

Who are we looking for?

Velo’s Service Coordinator will be an impatient, urgent, yet detail-oriented individual who enjoys moving quickly from task to task. If you can facilitate the transfer of information quickly and like creating and being part of a harmonious, well-organized work environment, we would love to consider you for this role!

Interested? Here is what you will be doing:

The Service Coordinator will review our engineers' schedules, incoming client requests, and client-committed due dates in real-time to ensure the most appropriate and efficient utilization of resources. The coordinator will take inbound calls, providing our clients with a first interaction that serves to humanize their experience with technology. The coordinator will monitor dashboards, service-level agreements (SLAs), and key performance indicators (KPIs) in support of Velo's talented engineering team to best identify opportunities to exceed clients' expectations!

Velo will provide the Service Coordinator with detailed training, so you know exactly what process to follow, and what the "rules of the road" are on your path to success! All we need from you is your upbeat and optimistic attitude, organization and social skills, and your willingness to work hard for the success of our team.

The Service Coordinator will also assist in the coordination of internal events and communications, as well as in creating a hospitality-driven office environment. Our culture involves having a servant leadership approach, and the service coordinators demonstrate this by providing the team with hospitality and administrative responsibilities that support each other's daily lives in and around our office.

A little about Velo...

Velo is one of the fastest growing Cybersecurity & IT service providers in the United States. As an INC 5000, SMU Hot 100, and MSP 501 company, opportunities at Velo abound. Headquartered in Downtown Dallas, with additional offices in Houston, TX, and Lafayette, LA, you will enjoy being a part of this award-winning team. Velo offers industry-leading compensation packages for industry-leading talent. We serve entrepreneurially led companies as their outsourced IT and cybersecurity department. Our rapid growth allows us to consistently bring on new clients and team members, creating a very active and dynamic work environment. Velo understands the nature of our culture, and the servant-leadership mindset toward every member of Team Velo is our competitive advantage.

Our vision is to empower and develop the potential of entrepreneurial teams by serving 100,000 people daily. With this, our leadership team is here to be uniquely human in an increasingly disconnected world; to serve you and your family so you can effectively serve our clients and your peers.

Position Overview:

Highlights:

Fast-paced role tracking multiple deliverables simultaneously while using your intuitive people skills to actively serve clients, and your teammates.

Job Type:

IT Operations, Service Delivery/Coordination, Operations Management

Culture:

The organization is driven by servant leadership principles that produce the highest levels of peer accountability and organizational performance, all while having fun at work!

Work Hours:

Full-time, in office

Annual Compensation: $60,000 - $70,000 commensurate on experience

Benefits:

Medical, Vision, Dental, Telemedicine, IRA w/Matching, Corporate Chaplain, Counseling Services, 8 paid holidays, 3 weeks PTO

Required Experience:

• 1-2 years of experience in operations coordination, IT operations, dispatch, office administration, service delivery coordination or management
• 2+ years of professional experience
• Fundamental understanding of service operations, field service, resource scheduling, and great communication skills!