Support Engineer I

Velo IT Group; Dallas (TX); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Medical

Vision

Dental

Telemedicine

IRA w/Matching

Corporate Chaplain

Counseling Services

8 paid holidays

3 weeks PTO

Job summary

A leading IT services provider in Dallas is seeking an IT Support Engineer to provide exceptional client service and solve technical issues. The role requires a strong understanding of Windows OS and client servicing experience. Ideal candidates will have 1-2 years of IT support experience and a passion for problem-solving. Benefits include medical, vision, dental, and generous PTO.

Qualifications

• 1-2 years of experience in IT technical support required or equivalent education.
• Demonstrated experience in servicing clients in a technical environment.
• Strong understanding of Windows Server OS and Active Directory/Azure AD.

Responsibilities

• Provide exceptional client experience during initial interaction.
• Troubleshoot client issues related to access, networks, and applications.
• Escalate issues to Senior Engineers for timely resolution.

Skills

Client servicing experience

Windows OS knowledge

DNS understanding

Problem-solving skills

Detail oriented execution

Education

Bachelor's degree in Computer Science or related field

Tools

Cisco networking

Microsoft 365

VMware

Azure

Job description

IT Support Engineer - Needed for Reliable Complex Problem Resolution

Work Type: Full-time, in-office

Compensation:

• Support Engineer I: $50,000 - $70,000 base salary plus incentive bonuses
• Support Engineer II: $70,000 - $100,000 base salary plus incentive bonuses
  

Benefits: Medical, Vision, Dental, Telemedicine, IRA w/Matching, Corporate Chaplain, Counseling Services, 8 paid holidays, 3 weeks PTO

Who are we looking for?

The IT Support Engineer we are looking for is an individual dedicated to the perfection of their craft, they are consistent and reliable, and someone who takes a systematic approach to everything they do. If you are the type that knows there is only one right way to get the job done (as it should be) and will hunt down the facts to get the job done right, then you are going to love this role. If you are looking to launch your career in IT or have a few years of experience and are aiming to find an opportunity and an organization that will invest in helping you attain and achieve expert-level technical skills, then the Support Engineer I is the perfect role for you. If you are seeking to elevate and expand your career in IT, have 5 or more years of experience, and are searching for an organization that will give you the platform to put your expanded capability to work, then you may be a great fit for the Support Engineer II.

Interested? Here is what you will be doing:

The IT Support Engineer I will enjoy an environment filled with other team players, ready to help provide the information and mentorship you need to be successful. In this role, you will be bringing your analytical skills to the table and learning to solve complex problems. Your casual and informative nature will be a breath of fresh air to our clients as you help them resolve their requests. Here are some specifics:

• Providing exceptional client experience as the first interaction a client has when they reach out to Velo for assistance
• Troubleshooting quick fix issues with client's including user access, network, and application support
• Communicating with clients via phone, email, and messaging to resolve requests
• Supporting client IT infrastructure by responding to alerts and alarms to manage the IT environment proactively
• Working with Senior Engineers to advance your knowledge, skillset, and capabilities
• Providing white-glove onsite client support for issues that require hands-on resolution, delivery of equipment, and new user orientations
• Support Engineer I:Escalating issues to Senior Engineers when necessary for timely resolution
• Support Engineer II:Assisting and mentoring early career Engineers and helping them develop their skillsets, problem solving, and career development

A little about Velo...

Velo is one of the fastest growing IT managed service providers in the United States. As an INC 5000 company, and an MSP 501 winner for six consecutive years, opportunities at Velo abound. Headquartered in Downtown Dallas, with additional offices in Houston, TX, and Lafayette, LA, you will enjoy being a part of this award-winning team. Velo offers industry-leading compensation packages for industry-leading talent. As a managed service provider, we serve entrepreneurial led companies as their outsourced IT and cybersecurity department. Our rapid growth allows us to bring on new clients and team members consistently, creating a very active and dynamic work environment. Velo's leadership knows and understands the constitution of our culture, and the inward service to every member of Team Velo is our competitive advantage.

Our vision is to be the first choice in managed services globally, empowering entrepreneurs by humanizing technology for 25,000 people every day. With this, our leadership team is here to be uniquely human in an increasingly disconnected world; to serve you and your family so you can effectively serve our clients and your peers.

Position Overview:

• Highlights: Problem-Solver, Customer Service Expert, High-Performance Team, Structured Approach to Work, Detail Oriented Execution
• Job Type: IT Support
• Work Hours: Full-time, in office
• Benefits: Medical, Vision, Dental, Telemedicine, IRA w/Matching, Corporate Chaplain, Counseling Services, 8 paid holidays, 3 weeks PTO

Required Experience:

• Demonstrated experience servicing clients in a technical environment required
• Strong understanding of Windows, Windows Server OS, and Active Directory/Azure AD will be required for success.
• Skills and certifications related to Cisco networking, Microsoft 365 Administration, VMware, and Azure are preferred
• Strong IT fundamentals are required with focuses on understanding of DNS, LAN/WAN architecture, Windows Server, and Microsoft 365 systems
• Support Engineer I:1-2 years of experience in IT technical support required (or commensurate educational experience in Computer Science, Information Technology, Information Systems, MIS, or related fields)
• Support Engineer II: 5+ years of experience in IT technical support required

If this opportunity is for you – please Apply Now!