Service Coordinator – IT Operations & Client Experience

Velo IT Group; Dallas (TX); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical

Vision

Dental

Telemedicine

IRA w/Matching

Corporate Chaplain

Counseling Services

8 paid holidays

3 weeks PTO

Job summary

Velo is seeking a Service Coordinator to manage in-office operations, scheduling, and client communications in a fast-paced environment. The role focuses on optimizing engineer schedules and real-time processing of client requests to maximize resource utilization.

You will also handle inbound client calls, maintain dashboards and SLAs, and contribute to an organized, hospitality-driven office culture. This full-time position offers comprehensive benefits and competitive compensation.

Qualifications

• 1-2 years of experience in operations coordination, IT operations, dispatch, office administration, service delivery coordination or management
• 2+ years of professional experience
• Fundamental understanding of service operations, field service, resource scheduling, and great communication skills!

Responsibilities

• Review engineers' schedules, incoming client requests, and client-committed due dates in real-time to ensure optimal resource utilization.
• Take inbound calls, providing clients with a first interaction that humanizes their experience with technology.
• Monitor dashboards, SLAs, and KPIs to identify opportunities to exceed clients' expectations.
• Assist in coordinating internal events and communications, and in creating a hospitality-driven office environment.

Job description

Velo is seeking a Service Coordinator to manage in-office operations, scheduling, and client communications in a fast-paced environment. The role focuses on optimizing engineer schedules and real-time processing of client requests to maximize resource utilization.

You will also handle inbound client calls, maintain dashboards and SLAs, and contribute to an organized, hospitality-driven office culture. This full-time position offers comprehensive benefits and competitive compensation.