Shop Service Supervisor

Ohio Cat; Perrysburg (OH); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

401(k) Match

Health Insurance

HSA option

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Scholarships

Job summary

Ohio CAT in Perrysburg, OH, is seeking a Service Shop Manager to organize daily heavy equipment repairs and service operations. The role emphasizes scheduling, prioritizing work, and leading the Perrysburg Heavy Equipment Service Shop to ensure safe, efficient, and profitable performance.

You will assist in providing quotes, review work orders before invoicing, handle customer calls, and uphold company policies and safety standards while developing technicians toward long-term success.

Qualifications

• High School Diploma or equivalent.
• Five years of heavy equipment service experience.
• Five years of supervisory experience.
• Proven experience with internal and external customers.
• Technical knowledge of heavy equipment.
• Strong multitasking to support team.
• Good written and verbal communication.
• Strong diagnostic and troubleshooting skills.
• Customer-focused with team leadership.

Responsibilities

• Schedule and prioritize work in Perrysburg Heavy Equipment Service Shop.
• Lead service team to ensure safe, efficient, and profitable operation.
• Assist in providing quotes for customers and reviewing work orders prior to invoicing.
• Handle phone calls from internal and external customers.
• Assist in implementing company policies and business strategies for the Heavy Equipment Repair and Rebuild shop.
• Work with technicians to develop them to be successful in their careers.

Skills

Heavy equipment knowledge

Leadership

Supervision

Customer service

Communication

Diagnostics

Problem solving

Multitasking

Education

High School Diploma

Tools

Computer skills

Job description

Description

FindYOUR fit at Ohio CAT (a division of Ohio Machinery Co.)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career - See what opportunities await today!

Job Summary

Position Hours: Monday-Friday, 8:00am-5:00pm

This position includes but is not limited to: Scheduling and prioritizing work performed in the Perrysburg Heavy Equipment Service Shop. Leads the shop service team to ensure an efficient, safe, and profitable operation. Assisting in providing quotes for customers and reviewing work orders prior to invoicing. Taking phone calls from internal and external customers. This position is responsible for assisting in the implementation of company policies and business strategies as they pertain to the Heavy Equipment Repair and Rebuild shop. Works closely with technicians in developing them to be successful in their careers.

• Comprehensive knowledge of mechanical repair procedures and their application to heavy equipment repair
• Thorough understanding of Ohio Machinery practices and policies in relation to the direction of the work force.
• Will provide superior customer service and product support through management of all aspects of the service department.
• Responsible for developing and managing relationships with customers, employees, salesmen and various departments within Ohio Machinery.
• Receive calls from customers on a daily basis concerning the price and schedule for machine repair or service, technical information, recognition of warranty contracts, equipment transportation needs, and other issues.
• To assist in achieving our safety goals, we have established a comprehensive safety system that emphasizes Accountability, Commitment and Involvement.
• Each employee is responsible to focus on behaviors and safety activities that will drive zero incidents and injuries and promotes a sustainable safety culture. This includes an adherence to all Ohio Machinery Safety Policies, Procedures, regulatory requirements and best safe practices.

Description

FindYOUR fit at Ohio CAT (a division of Ohio Machinery Co.)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career - See what opportunities await today!

Job Summary

Position Hours: Monday-Friday, 8:00am-5:00pm

This position includes but is not limited to: Scheduling and prioritizing work performed in the Perrysburg Heavy Equipment Service Shop. Leads the shop service team to ensure an efficient, safe, and profitable operation. Assisting in providing quotes for customers and reviewing work orders prior to invoicing. Taking phone calls from internal and external customers. This position is responsible for assisting in the implementation of company policies and business strategies as they pertain to the Heavy Equipment Repair and Rebuild shop. Works closely with technicians in developing them to be successful in their careers.

Competencies

• Comprehensive knowledge of mechanical repair procedures and their application to heavy equipment repair
• Thorough understanding of Ohio Machinery practices and policies in relation to the direction of the work force.
• Will provide superior customer service and product support through management of all aspects of the service department.
• Responsible for developing and managing relationships with customers, employees, salesmen and various departments within Ohio Machinery.
• Receive calls from customers on a daily basis concerning the price and schedule for machine repair or service, technical information, recognition of warranty contracts, equipment transportation needs, and other issues.
• To assist in achieving our safety goals, we have established a comprehensive safety system that emphasizes Accountability, Commitment and Involvement.
• Each employee is responsible to focus on behaviors and safety activities that will drive zero incidents and injuries and promotes a sustainable safety culture. This includes an adherence to all Ohio Machinery Safety Policies, Procedures, regulatory requirements and best safe practices.

Job Qualifications

• High School Diploma or equivalent
• Five years of heavy equipment industry experience in a service setting.
• Five years supervisory experience.
• Proven experience working closely with internal and external customers.
• Technical knowledge of heavy equipment.
• Handle multiple work assignments as needed to support team.
• Proficient computer skills. Strong written and verbal communication skills.
• Ability to lead and motivate employees.
• Excellent diagnostic and trouble-shooting skills.
• Committed to serving our customers and developing a team with similar values.

Physical Requirements

• Primary functions require sufficient physical ability and mobility to work in an office and shop setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard, and to verbally communicate to exchange information. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.

Benefits

• 401(k) Match and Employer Discretionary Contribution.
• Two different Health Insurance options.
• Including an HSA health insurance option with a dollar to dollar match up to $1,200.00 per year.
• Dental and Vision Insurance.
• Credit Union Access.
• Life Insurance, Short-Term Disability, and Long-Term Disability.
• Scholarship opportunities for employee's spouses and children, through the Ohio Machinery Education and Opportunity Foundation.
• Base pay plus annual bonus potential
• Company SuccessShare bonuses

EEO, Veterans & Disabled Employer, and VEVRAA/503 Federal Contractor.