Service Coordinator

Seven Days Jobs; Colchester (VT); On-site; USD 55,000 - 75,000; Full time

Job summary

Seven Days Jobs is seeking a Service Coordinator to lead and implement comprehensive services for individuals with developmental disabilities and their families in Vermont. You will supervise staff, manage residential and community supports, and ensure regulatory compliance with Medicaid waivers.

The role includes developing service plans, crisis response strategies, and coordinating with multiple agencies to maximize client independence and community inclusion.

Qualifications

• Supervisory experience required or preferred.
• Experience managing Medicaid waiver budgets and regulatory requirements.
• Strong written and verbal communication skills.

Responsibilities

• Coordinate, manage and supervise services to meet client needs.
• Lead teams, supervise staff, and manage residential contracts.
• Document service plans and ensure regulatory compliance.
• Develop crisis response plans and behavioral support strategies.
• Foster community integration and coordination with partner organizations.

Skills

Supervisory ability

Budget management

Team leadership

Crisis de-escalation

Organizational skills

Communication skills

Judgment/decision making

Community networking

Education

Bachelor's degree in human services-related field

Job description

Overview: This position acts as a team leader to develop, plan and implement comprehensive services for
individuals with developmental disabilities and their families. The scope of the Service Coordinator’s
responsibility encompasses the management and supervision of all services determined necessary to meet
24 hour-a-day, 7 day-a-week support needs. These services include residential, day support, respite
supports, clinical and crisis supports.

Service Coordinators are required to provide supervision to staff and residential supports and to define
and implement therapeutically appropriate crisis response plans. They are responsible for oversight of
individualized Medicaid waiver budgets and for ensuring that all state and federal regulatory requirements
are met so as not to jeopardize funding. Ensure that direct service staff follows the service plan goals and
objectives to maximize the independence of individuals through skill acquisition and community
inclusion while maintaining health and safety.

Educational Requirements: Bachelors’ Degree in human services-related field (or equivalent experience),
plus two years experience in related field. Previous supervisory experience preferred.

Areas of Accountability:

A) Service Coordination:

• Coordinate, manage and supervise services, programs or natural supports that meet the
  therapeutic, clinical and programmatic needs of each client.
• Conduct regular meetings, initiate phone contact, and attend home visits with the person and
  their team which includes family members, guardians, natural relationships, agency staff,
  respite/community/home support providers, other social service providers, correctional and
  legal system, medical providers, educational providers and others. These contacts are
  designed to review the comprehensive service package which includes basic or specialized
  medical, dental, mental health, social, legal, financial, vocational, communication, supervision,
  transportation, physical or occupational therapy, skill training, advocacy and other services.
• Per individual design, assist families in identifying, procuring and sustaining needed supports
  to ensure their ability to continue living together.
• Develop and review as needed an annual service plan and other needed support plans.
• Conduct annual needs re-assessment for clients and ensure any resulting changes are supported
  through appropriate funding sources and/or generic services.
• Coordinate needed services including funding, referral, application and ongoing
  documentation for these services.
• Liaison with community organizations for the coordination of generic services, resource
  development and education about integrating people with developmental disabilities into the
  community, promoting the agency in a manner that fosters good community relations.
• Develop, coordinate and execute intervention and behavioral support strategies to support
  client and community safety. Evaluate and modify these strategies through ongoing
  observation and review of team input
• Coordinate physical environment inspections or modifications to ensure accessibility or safety
  for client and community.
• Develop, coordinate and execute intervention strategies for clients in crisis.
• Development of different long or short term living arrangements and recruitment of support
  workers/home providers as necessary.
• Participate in the on-call rotation to provide evening and weekend supports.
• Advise or respond to emergent needs on the weekends and evenings as available.
• Provide direct client contact in the form of:
  Role modeling
  General counseling
  Situational counseling with problem solving
  Crisis management
• Assist the client in identifying, developing and/or maintaining natural supports.
• Collaborate with the Way2Work coordinator and staff to assist clients in identifying,
  developing and/or maintaining vocational skills through employment or volunteer
  opportunities.
• Counsel clients with personal finances. Create or complete needed financial reporting and
  expedite resolution to client finance related problems.
• Create/identify a variety of opportunities for community integration of clients by researching
  and contacting community organizations or members, scheduling with client and staff as
  needed, arrange transportation, provide instruction, etc.

B) Team Supervision:

• Responsible for hiring, training, supervising and evaluating a varying number of Direct
  Support Professionals, interns and volunteers, in a manner that supports the employee’s
  development and success within the agency. Provide functional supervision and training to
  substitute staff for these positions.
• Monitor and manage residential contracts. Responsibilities include regular and consistent
  oversight to ensure that all terms of the contract and regulations are adhered to and that quality
  supports are delivered.
• Provide leadership to approximately 12 service teams. Responsibilities include:
  Fostering collaborative approach to service delivery
  Provision of training on regulatory updates and changes
  Develop and management of individualized service budgets
• Assist residential providers, clients and families per individual design with strategies to recruit,
  hire, train and supervise their respite and community support workers.
• Assist families or employers with payroll service related questions/issues, paperwork,
  screening workers and management of service budgets.

C) Documentation:

Document service provision and other required information to provide quality service and ensure
compliance with regulatory standards and funding allocation by:

• Creating and reviewing an annual service plan, tracking documentation and related
  communication, personal, educational and safety plans.
• Creating and updating a personalized history.
• Periodic reviews and funding change documentation.
• Contact logs.
• Monthly service coordination notes.
• Respite checklists.
• Home visit forms.
• Residential attendance sheets.
• Time sheets.
• Incident reports.

Required skills:

• Supervisory ability
• Management of budgetary resources
• Proven team leadership ability
• Knowledge of crisis de-escalation and intervention strategies
• Strong organizational and multi-tasking skills
• Excellent interpersonal, writing and communication skills
• Excellent judgment and independent decision making skills
• Ability to research and network with local community resources and agencies.

Professional Expectations:

• Exhibits commitment to philosophy of community inclusion, self determination and
  individualized growth for people with developmental disabilities. Exemplifies these
  philosophies to the community.
• Patient, insightful, respectful and compassionate approach to people with developmental
  disabilities, particularly while providing intense behavioral, emotional or personal care
  support.
• Work as a leader and/or member with client support teams and agency teams.
• Ability to provide personal care, support with medical needs and medication administration,
  behavioral supports and other support in a person’s individual support agreement.

Physical Demands:

Ability to provide physical support to clients including, but not limited to, occasionally lifting or
transferring clients, supporting clients while walking, lifting/pushing manual wheelchairs,
supporting clients moving in and out of wheelchairs or vehicles, performing other physical tasks
that utilize full range of motion.