Service Coordinator

WCDC Inc; Washington (IA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dential insurance

Vision Insurance

Paid time off

Paid holidays

Life insurance

Short-term disability

Matching Simple IRA

Gym membership

Job summary

WCDC, Inc. is seeking a Service Coordinator to support individuals and families with coordinated, person-centered, and culturally responsive services. The role emphasizes stability, independence, and well-being through collaboration with internal and external partners.

The position requires strong organizational skills, a trauma-informed approach, and experience with client documentation and community resources. Pay is based on education and experience, with regular business hours.

Qualifications

• High School Diploma or equivalent required.
• Associate or bachelor’s degree in social work, human services, psychology, or related field preferred.
• Experience in direct support or nonprofit setting preferred.
• Familiarity with local community resources and public benefits preferred.

Responsibilities

• Ensure safety and person-centered support plans are followed.
• Conduct intake and assessments to determine client needs and goals.
• Develop individualized service plans and assist clients in achieving goals.
• Coordinate services and referrals with partners and internal programs.
• Provide follow-up, advocacy, and connection to resources.
• Maintain confidential client documentation per requirements.
• Collaborate with team to promote communication and outcomes.
• Participate in team meetings and trainings.
• Supervise practicum students and provide feedback as needed.
• Identify opportunities for service expansion such as residential or supported living programs.

Skills

Client relations

Trauma-informed approach

Organizational skills

Time management

Cultural humility

Record-keeping systems

Driver's license

Communication skills

Education

High School Diploma

Associate or bachelor's degree preferred

Tools

SetWorks

Paylocity

Job description

Description

The Service Coordinator plays an essential role in supporting individuals and families served by WCDC, Inc. This position ensures that clients have access to coordinated, person-centered, and culturally responsive services that promote stability, independence, and well-being.

DUTIES/RESPONSIBILITIES:

• Ensure compliance with safety & person-centered support plans when executing programming needs of the clients.
• Conduct intake and assessments to determine client needs, strengths, and goals. Update assessments as appropriate.
• Develop individualized service or care plans and support clients in achieving their goals.
• Coordinate services and referrals with community partners, agencies, and internal programs.
• Provide ongoing follow-up, advocacy, and support to ensure successful connection to resources.
• Maintain accurate, timely, and confidential client documentation in accordance with agency and funding requirements.
• Work collaboratively with internal and external team members to promote communication, service integration, and positive outcomes.
• Crisis intervention and handling of client disciplinary issues and behavior modification for inappropriate behaviors.
• Support programming and instruction in the following areas:
  • Socialization/Communication Skills
  • Personal Hygiene Skills
  • Recreational Programs and Leisure Skills
  • Daily Living Skills
  • Behavioral Skills
  • Whole Person Health
  • Volunteerism
• Attend regular team, client advisory, client staffings & internal department meetings.
• Participate in company committees and attend training and seminars to continue developing professional skills.
• Maintain professional development and continuing education requirements as applicable to role and licensure.
• Represent WCDC, Inc. and uphold its mission, vision, and values in all community and client interactions.
• Maintain a positive working relationship with other personnel, volunteers and consumers.
• Notify the Director of Day Programming of client complaints regarding the program or staff and act upon complaints per grievance policy and procedures.
• Ensure timely completion of internal and external incident reporting including dependent adult and child abuse reporting.
• Complete Client Satisfaction Surveys annually with clients and/or Guardians.
• Provide activity and floor coverage for breaks and staff absences when appropriate.
• Supervise social work students in fulfilling service coordinator experience practicum requirements. Provide feedback to student practicum supervisors when requested.
• Assist President & management team with identifying opportunities for service expansion, including but not limited to residential and hourly supported community living (SCL), adult day habilitation and supported employment programming.

OTHER DUTIES:

Job descriptions are designed to provide a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time.

Pay based on education and experience

Sign-on Bonus: $1500

Benefits:

• Health insurance
• Dential insurance
• Vision Insurance
• Paid time off
• Paid holidays
• Life insurance
• Short-term disability
• Matching Simple IRA
• Gym membership

Requirements

REQUIRED SKILLS/ABILITIES:

• Occasional after-hours or weekend work may be required to attend programming.
• Strong interpersonal and communication skills with a client-centered, trauma-informed approach.
• Ability to establish and maintain effective relationships with clients, co-workers, and community partners.
• Excellent organizational and time management skills, with attention to detail and accountability for follow-through.
• Commitment to diversity, equity, inclusion, and cultural humility.
• Familiarity with client and personnel record-keeping systems (e.g., SetWorks, Paylocity).
• Valid driver’s license is required.

EDUCATION AND EXPERIENCE:

• High School Diploma or equivalent required.
• Associate or bachelor’s degree in social work, human services, psychology, or related field is preferred.
• Experience working in a direct support role is preferred.
• Experience working in a nonprofit or mission-driven organization is preferred.
• Familiarity with local community resources, social service systems, and public benefits is preferred.

PHYSICAL REQUIREMENTS:

• Standard office environment with controlled temperature and moderate noise level.
• Prolonged periods of sitting at a desk and working on a computer.
• Frequent use of hands and fingers to operate keyboards, office equipment, and telephones.
• Regular reaching with hands and arms, and occasional bending or stooping.
• Ability to communicate clearly in person and over the phone.
• Occasionally standing, walking, or moving within the office environment.
• May be required to lift or move equipment weighing up to 25 pounds.
• Occasional travel to off-site locations, meetings, or events may be required.

Work hours are typically M-F 8 am - 4 pm

Must be able to pass a background check.