Service Coordinator

LHH; Charleston (SC); On-site; USD 34,440 - 38,572; Full time

Benefits offered by this job

Laid-back culture

Opportunities for professional development

Job summary

A recruitment solutions company in Charleston is seeking an adaptable Service Coordinator to manage technicians and daily operations. This role requires strong customer service and dispatching experience, with duties including coordinating tasks and participating in an on-call rotation. Join a supportive team culture with opportunities for growth in a dynamic work environment.

Qualifications

• Experience in a service-oriented dispatching role.
• Ability to communicate effectively with teams and clients.
• Attention to detail and strong organizational skills.

Responsibilities

• Manage 14 field technicians and coordinate daily work orders.
• Resolve ambiguities in work orders and schedule changes.
• Participate in an on-call rotation for urgent needs.

Skills

Previous dispatching experience

Strong customer service skills

Adaptability to changing priorities

Proficiency in software tools

Exceptional organizational skills

Tools

Viewpoint

Dropbox

Job description

Overview

LHH Recruitment Solutions is seeking a highly adaptable and detail-oriented Service Coordinator to join a growing team in Charleston, SC. This newly created role supports business expansion and provides critical coordination for field technicians and service operations. This position will work out of the Charleston office and will also dispatch for the Florence team, visiting the Florence office at least once a month. The combined offices have 14 technicians, including the Area Manager for Florence and the Assistant Area Manager for Charleston. If you thrive in a dynamic environment, excel at managing shifting priorities, and have experience in dispatching and customer interaction, this position offers a laid-back culture and opportunities for growth.

Base pay range

$25.00/hr - $28.00/hr

Key Responsibilities

• Collaborate with the Area Manager and current Service Coordinator to manage approximately 14 field technicians.
• Process and prioritize 20–30 daily work orders, ensuring accuracy and timeliness.
• Adapt to schedule changes and emergency priorities as directed by the Area Manager.
• Work with various types of work orders, asking questions and resolving ambiguities as needed.
• Utilize systems like Viewpoint and Dropbox to coordinate tasks and maintain documentation.
• Participate in an on-call rotation (approximately every 13 weeks) to address urgent needs; on-call pay provided regardless of work volume.

Qualifications

• Previous dispatching experience, preferably in a service-oriented environment (trucking dispatching experience is not applicable).
• Strong customer service skills and the ability to effectively communicate with both internal teams and clients.
• Adaptability to changing priorities and emergencies.
• Proficiency in software tools such as Viewpoint, Dropbox, or similar systems.
• Exceptional organizational skills and attention to detail.

Schedule and Compensation

• Hours: 7:30 AM–4:30 PM.
• On-call rotation approximately every 13 weeks (additional pay provided).
• Starting rate between $25–$28/hour.
• Orientation starts on the 2nd and 4th Tuesday of each month.

Why Join?

• Laid-back culture with a supportive team environment.
• Opportunities to work closely with the Area Manager and Team Lead.
• Be part of a growing business with room for professional development.

Job details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Manufacturing
• Industries: HVAC and Refrigeration Equipment Manufacturing, Construction, and Manufacturing