Service Coordinator

SpringPoint Technologies; Auburn (WA); On-site; USD 30,307 - 35,817; Full time

Job summary

A leading service coordination firm in Auburn, WA, is seeking a Service Coordinator to manage service requests and maintain client relationships. The ideal candidate has experience in customer service and is proficient in Microsoft Office. This contract position offers $22-$26/hour and requires strong organizational skills. Join us to ensure our clients receive exceptional service.

Qualifications

• Proven experience in customer service or service coordination roles.
• Flexibility to adapt to changing priorities and handle unexpected challenges.

Responsibilities

• Coordinate and manage service requests and schedule jobs.
• Serve as the primary point of contact for clients and technicians.
• Monitor service activities to ensure timely completion and quality standards.

Skills

Customer service experience

Proficiency in Microsoft Office Suite

Excellent communication skills

Strong organizational skills

Ability to work independently

Knowledge of service management principles

Education

Bachelor’s degree in business administration or related field

Tools

ERP and CRM software

Job description

3 days ago Be among the first 25 applicants

SpringPoint Technologies provided pay range

This range is provided by SpringPoint Technologies. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$22.00/hr - $26.00/hr

Direct message the job poster from SpringPoint Technologies

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Job Title: Service Coordinator

Reports to: Service Manager

SHORT TERM CONTRACT- ONSITE

$22-26/HR

Job Description:

As a service coordinator, you will be responsible for coordinating and managing service requests, scheduling jobs and projects, and ensuring the timely delivery of services to clients. You will serve as the primary point of contact for clients and technicians, facilitating communication and resolving any issues. Additionally, you will be responsible for maintaining accurate records, updating databases, and generating reports to track service activities and performance metrics.

Responsibilities:

• Receive and process service requests from clients, sales, and management via phone, email, or online portal.
• Communicate with vendors to confirm timely delivery of materials, rental equipment, or sub-contractor support, communicate updates on service status, and address any concerns to customers and management.
• Provide administrative support to the service department, including maintaining files, creating purchase orders for all branch purchase job and non-job related, processing invoices,
• Schedule service jobs and projects and assign technicians based on availability and expertise.
• Communicate with clients to confirm appointments, provide updates on service status, and address any concerns.
• Coordinate with technicians to ensure they have the necessary equipment and materials to complete service tasks.
• Monitor service activities to ensure they are completed on time and meet safety and quality standards while ensuring proper customer experience and profitability.
• Track and document service requests, including client information, service details, and resolution outcomes.
• Collaborate with other departments, such as sales and operations, to coordinate service activities and support business objectives.

Qualifications:

• Proven experience in customer service or service coordination roles. A bachelor’s degree in business administration, customer service, or a related field is preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with ERP and CRM software.
• Excellent communication and interpersonal skills, with the ability to interact effectively with clients and colleagues.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities.
• Ability to work independently and collaboratively in a fast-paced environment.
• Flexibility to adapt to changing priorities and handle unexpected challenges.
• Knowledge of service management principles and best practices preferred.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Customer Service, Administrative, and Strategy/Planning

• Industries

  Industrial Machinery Manufacturing and Administrative and Support Services

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