Customer Service Specialist

Net2Source (N2S); Mukilteo (WA); On-site; USD 30,307 - 38,572; Full time

Job summary

A major staffing company is seeking a Customer Care Professional in Mukilteo, WA, to provide world-class visitor experiences at the Future of Flight. Responsibilities include conducting informative tours, managing ticketing operations, and engaging with visitors. Ideal candidates will have strong customer service skills and a flexible schedule, including weekends and holidays. The position offers competitive pay rates from $22.00 to $28.00 per hour on a 6+ month contract.

Qualifications

• 1 year of customer service experience required.
• Experience in client-facing roles.
• Available to work weekends and holidays.

Responsibilities

• Deliver immersive tours at the Future of Flight.
• Engage visitors with accurate information.
• Support ticketing and gallery exhibit operations.

Skills

Customer service

Communication

Public speaking

Teamwork

Reliability

Education

High School diploma/GED

Tools

Microsoft Office

Job description

1 day ago Be among the first 25 applicants

This range is provided by Net2Source (N2S). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$22.00/hr - $28.00/hr

Direct message the job poster from Net2Source (N2S)

Providing Workforce Solutions for Aerospace, Semiconductor, and engineering clients. Please feel free to drop in your resume at…

Net2Source Inc. isn’t just another staffing company, we’re a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 32 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precision—Right Talent. Right Time. Right Place. Right Price.

Title: Customer Care Professional

Location: Mukilteo, WA

Duration: 6+ Months Contract( Possible of Extension)

Pay Rate: $22.00 -28.00 an hour on W2

Shift: 1st shift 8:00 AM – 6:00 PM (Thursday-Monday)

Job Description:

seeking experienced tour and guest service professionals to deliver world class experiences at Future of Flight, a public attraction which showcases and aviation/aerospace innovation. As one of Puget Sound’s most popular tourist attractions, *** Future of Flight typically welcomes more than 300,000 visitors every year to experience tours of the Everett factory along with a 26,000 square foot Gallery of interactive and educational exhibits showcasing a wide range of aerospace innovation and STEM learning concepts. In addition, the facility hosts special events and community activities, as well as various educational and public programming engagements.

Visitor Relations Tour Guides serve as brand representatives and are responsible for learning and presenting detailed content and scripted material to deliver enhanced experiences such as the Everett Factory Tour, Backstage Pass, and other interactive presentations. This role also supports engagement throughout the Future of Flight facility, including ticketing and lobby services, leading interactive STEM activities such as robotics and drone experiences, and interpretation of gallery exhibits. In addition to giving tours, responsibilities involve other tour operations assignments and posts. Visitor Relations team members must demonstrate active visitor engagement and customer-focus, as well as capacity and enthusiasm for learning and sharing accurate information about *** products and aviation concepts. They will coordinate with other team members to conduct daily on-time business processes to support Future of Flight priorities.

This opening is for full-time positions which will include work on weekends and holidays. *** Future of Flight is currently open five days a week, Thursday through Monday. Operating hours are subject to change based on seasonal need, special events, and operational growth.

Required Qualifications:

• 1 or more years' related work experience in a role which required strong customer service and communication skills

• Experience with a role that requires presenting, training, teaching, or acting in a client facing environment

• Experience working in a team environment

• Proven reliability, punctuality and regular attendance

• Flexible schedule with ability to work early mornings, mid-days, evenings, weekends and holidays

• Must be able to work in standing or walking positions for up to six (6) hours per shift

Preferred Qualifications:

• Six months’ experience giving public tours and/or public speaking

• Six months’ experience with technology related to events, exhibits, or POS

• Proficient with Microsoft Office tools

• Any experience with Boeing and/or Boeing Future of Flight

• Education/experience typically acquired through basic education (e.g. High School diploma/GED) and typically 4 or more years' related work experience or an equivalent combination of education and experience (e.g. vocational school/Associate+2 years' related work, Bachelor, etc.).

Regards,

Md Nawab

Technical Recruiter

Net2Source Inc.

Global HQ Address – 7250 Dallas Pkwy, Suite 825 Plano, Texas 75024

Office: [phone] x Ext 322 | Cell: [phone]| Fax: [phone]|

Email: [e-mail]

Web: www.net2source.com | Social: Facebook | Twitter | Linked

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Customer Service

• Industries

  Public Relations and Communications Services, Travel Arrangements, and Professional Training and Coaching

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