Service Coordinator

Design Mechanical, Inc.

Louisville (KY)

On-site

USD 46,000 - 58,000

Full time

14 days+

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Benefits offered by this job

Comprehensive Medical Insurance

Dental Insurance

Vision Insurance

401K Matching

Paid Time Off

Paid Holidays

Job summary

A leading company in the construction industry is seeking a Service Coordinator for their Louisville office. The role involves coordinating dispatch and providing administrative support to ensure excellent customer service. Ideal candidates will have experience in a fast-paced environment and strong organizational skills.

Qualifications

3+ years' experience in an administrative or customer service role.
Ability to handle difficult call situations professionally.
Proficiency in Microsoft Office Suite.

Responsibilities

Provide excellent customer service with high call volume.
Process and book service calls accurately.
Maintain daily dispatch board and coordinate technician schedules.

Skills

Customer Service

Communication

Organizational Skills

Problem-Solving

Analytical Skills

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

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Design Mechanical – a Comfort Systems USA Company – Colorado In Colorado we have two locations – Our corporate offices and state of the art fabrication shop in Louisville, and for our mountain region we have a shop in Breckenridge. Combined we’re nearly 300 employees and growing. As a wholly owned subsidiary of Comfort Systems USA, a $3 billion company, we have a local company feel with the backing of one of the largest mechanical contractors in the country.

Job Title: Service Coordinator

Department: Service

Reports To: Service Office Manager

FLSA Status: Non-exempt (Eligible for Overtime)

Wage Range: $22-28.00/hr. (Depending on experience)

Benefits Include: Comprehensive Medical, Dental, Vision, FSA/HSA, Matching 401K, Long Term Disability, Short Term Disability, Company Paid Life & Voluntary Spouse & Child Insurance, AD&D, Employee Assistance Program, PTO, Paid Holidays, voluntary additional insurances/benefits, and other great perks.

We are expanding our Service Department and hiring a new Service Coordinator for our Louisville office. The Service Coordinator will coordinate dispatch and administrative support for the Design Mechanical Service department and its customers.

Responsibilities:

• Provide excellent customer service with incoming and outgoing service calls in a high call volume environment

• Process and book service calls into proprietary systems, maintaining a high level of detail and accuracy

• Maintain the daily dispatch board and coordinate or re-coordinate technician schedules for the following day and week

• Create work orders with detailed information of supplies, tools, and logistics for technicians’ schedules, and coordinate any technician requests

• Ensure accurate and timely data entry of customer accounts into the accounting and filing systems

• Create and maintain new customer account information and file paperwork accordingly

• Support the department with various administrative tasks, including copying, filing, data entry, monthly departmental meetings, and special projects

• Complete all billing paperwork for processing, including necessary approvals

• Assist payroll with weekly timecard processing

• Manage customer and technician follow-up calls and emails, correspondence with the corporate strategic accounts office

• Maintain an accurate and timely filing system

• Other tasks as needed of the assigned

Qualifications:

• 3 + years’ experience in an administrative or customer service role

• Ability to handle difficult call situations with professionalism and accuracy

• Experience working in a fast-paced, sometimes hectic environment with little down-time

• Strong written and verbal communication skills

• Proficiency in the Microsoft Office Suite; Word, Outlook, Excel

• Resourcefulness and strong analytical skills are necessary for success

• Willingness to learn and be a team player

• Strong organizational, prioritizing, and problem-solving skills

• Reliable and dependable

• High School Diploma or GED required

• Must be able to pass a pre-employment drug test and background check

Design Mechanical, Inc. is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process.

All your information will be kept confidential according to EEO guidelines.

Design Mechanical, Inc. is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.

Seniority level