Service Coordinator

Insight Global; Albuquerque (NM); On-site; USD 58,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A leading company in HVAC and Refrigeration Equipment Manufacturing is seeking a Service Coordinator to oversee customer service and service fulfillment operations. This role entails coordinating schedules, managing customer inquiries, and handling administrative functions to ensure the efficient operation of the service office. Candidates should possess an Associate's Degree and have at least 5 years of experience in service coordination.

Qualifications

• 5 years of coordination experience in the MEP service field is required.
• Experience with service tracking software like Astea is important.

Responsibilities

• Coordinate and dispatch Technicians for various jobs including repairs and maintenance.
• Handle customer inquiries and ensure communication regarding job progress.

Skills

Coordination

Customer Service

Education

Associates Degree

Tools

Astea

Job description

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Base pay range

$28.00/hr - $36.00/hr

Start Date: 07/21/2025

Type: Contract to Hire

Pay Range: $28-36

Worker Type: On-site

Summary

Job Summary Instruction

The Service Coordinator performs customer service, service fulfillment coordination and administrative functions that support the efficient operation of a service office.

Requirements:

• Associates Degree
• 5 years of coordination experience in the MEP service field
• Experience with Astea or another service tracking software

Essential Duties and Responsibilities

1. Work with Technician Supervisor and/or Operations, Service Center or District Manager in scheduling and dispatching of Technicians for jobs (Start ups/repairs, warranty, maintenance).

2. Handles customer inquiries and routes questions of technical nature to the appropriate resource.

3. Tracking of time and attendance for Technicians.

4. Coordinates job start ups and maintain communication with customer regarding scheduling for the start up and follow-up on jobs in progress/completed.

5. Invoices and bills customers.

6. Performs local office AP/AR functions. Follows up with customer to ensure that payment has been received.

7. Coordinates warranty administration process. Orders Parts and tracks shipments.

8. Answers telephones and greets customers. Maintains professional and courteous customer

contact.

9. Assist new hires in the completion of their new hire paperwork, completes employer required

sections of forms (I-9) and ensures that it is sent to Human Resources on the new employee’s

first day of employment.

10. Maintain OSHA logs.

11. Enters all information and maintains information into Enterprise Resource System. This includes

work orders, new customer information, and technician hours for billing purposes.

12. Ensures timely close-out on all work orders and that all associated paperwork (P.O., etc.) is

received and filed with the proper job.

13. Responsible for gathering local prevailing wage rate and completing sending hours worked by

Technicians on those PW jobs to Human Resources.

14. Maintains filing for office. Maintain office equipment (copier, telephone, fax, etc.)

15. Organizes and coordinates inventory processes.

16. Provide initial notification of Workers Compensation claims to insurance carrier.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative and Customer Service

• Industries

  HVAC and Refrigeration Equipment Manufacturing

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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