Sales & Partner Operations Coordinator

RAM Mounts; Seattle (WA); On-site; USD 31,684 - 41,328; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life Insurance

Two weeks of PTO

401k with up to 4% employer match

Additional paid parental leave

Quarterly catered lunch events

Job summary

RAM Mounts is seeking an entry-level professional to enhance partner communication and improve internal processes. This role focuses on assisting reseller and distribution partners with their inquiries, while documenting procedures and maintaining clarity in operations. Ideal candidates are detail-oriented self-starters eager to gain experience in customer support and technical writing. Full-time position with comprehensive benefits including medical and dental insurance, PTO, and a 401k plan with employer matching.

Qualifications

• Ability to translate complex workflows into clean, repeatable documentation.
• Eager to learn and improve efficiency in daily tasks.

Responsibilities

• Answer inbound calls from reseller and distributor partners.
• Support investigations into reseller policy violations.
• Assist with MAP enforcement and compliance reviews.
• Create and maintain technical documentation.
• Proactively recommend process improvements.
• Collaborate with teams to develop customer success metrics.
• Track and log partner issues and resolutions.
• Work cross-functionally with customer service, sales, and production teams.

Skills

Excellent phone presence

Written communication skills

Detail-oriented

Self-starter mindset

Comfort with CRM platforms

Customer support experience

Tools

Salesforce

Microsoft Power Automate

Job description

1 week ago Be among the first 25 applicants

This range is provided by RAM Mounts. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$23.00/hr - $30.00/hr

Founded in 1995, National Products, Inc. began supplying the world with our industry leading RAM Mounting Systems. Relied on by the world’s most rugged industries, we serve motorcycle riders, kayak fishermen, police and fire, farmers, miners, pilots, extreme sports enthusiasts, and many others with mounting solutions for high vibration environments. We manufacture mounts for action cameras, tablets, smartphones, laptops, and many different displays across nearly every mobile market. Made in the USA, we are proud to offer a lifetime warranty on most products.

Job Description

This entry-level role blends clear partner communication with systems and task improvement mentality. You’ll be a key player in supporting our reseller and distribution partners — answering partner calls, troubleshooting real-time customer needs, and resolving questions regarding pricing, policies, or product data.

Ensuring efficient support duties, you’ll document, refine, and maintain internal sales processes — turning developing tools and clearly streamlining processes for the sales team and beyond. This is a great fit for someone who enjoys both people-facing problem solving and technical writing that drives clarity and consistency.

Duties and Responsibilities

• Answer inbound calls from reseller and distributor partners and applicants, providing clear, confident guidance on policies, eligibility, and requirements
• Support investigations into reseller policy violations and customer data accuracy
• Assist with MAP (Minimum Advertised Price) enforcement and compliance reviews across online platforms
• Create and maintain technical documentation including procedures, forms, and internal learning resource content
• Proactively recommend process improvements and clarify procedures based on recurring partner or internal team needs
• Collaborate with the Sales Operations Manager and Business Development to develop customer success metrics
• Track and log partner issues and resolutions to ensure follow-through and consistent process quality
• Work cross-functionally with customer service, sales, and production teams to troubleshoot order flows and assist customer demand planning

Skills and Specifications

• Excellent phone presence and written communication skills—confident, clear, and respectful
• Detail-oriented with an ability to translate complex workflows into clean, repeatable training documentation
• Self-starter mindset—eager to learn, contribute, and improve efficiency with your daily tasks
• Comfort with (or strong interest in) CRM platforms like Salesforce or workflow management tools like Microsoft Power Automate
• Previous experience in customer support, tech writing, partner success, or operations is a plus

Hourly Range: $23.00 - $30.00

• Employer paid Medical, Dental, Vision, and Life Insurance
• Two weeks of PTO (up to 3 weeks with tenure) with seven paid holidays
• 401k with up to 4% employer match
• Additional paid parental leave beyond state/federal offerings
• Quarterly catered lunch events for all employees

Position Status: Full Time

Position Location: On-Site

A drug screening will also be required (THC or Marijuana not screened during pre-employment test).

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, Administrative, and Customer Service

• Industries

  Manufacturing

Referrals increase your chances of interviewing at RAM Mounts by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

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