Service Coordination Specialist: Project Support

ePlus inc.; City of Rochester (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) eligibility

Employee stock purchase plan

Paid time off

Job summary

ePlus inc. is seeking a Service Coordinator to support the Professional Services Team and project managers in day-to-day activities, ensuring customer needs are met and internal standards are followed.

You will enter quotes and orders into PSA tools, coordinate SOWs, purchase orders, timesheets, and invoicing, and help keep projects on schedule while maintaining accurate records and effective cross-functional communication.

Qualifications

• 2+ years in an administrative, coordination, and/or operations role
• Billing experience preferred
• Proficiency with Microsoft Office (Excel, Word, Outlook) and comfort learning new systems/tools
• Strong attention to detail and ability to proofread documents for accuracy and completeness
• Excellent organizational skills with the ability to manage multiple priorities, deadlines, and follow-ups
• Professional written and verbal communication skills, including confidence working cross-functionally (sales, engineering, PMs)
• Customer-focused mindset with the ability to handle service issues tactfully and efficiently
• Basic understanding of business documentation workflows, such as purchase orders, invoices, timesheets, and service deliverables
• Problem-solving skills to identify project issues, elevate appropriately, and support resolution
• Ability to maintain accurate records and update systems to support reporting, invoicing, and compliance
• High integrity and discretion when handling legal/project documents and financial information
• IT industry experience preferred
• Bachelor's degree preferred

Responsibilities

• Enter quotes and orders into applicable Professional Services Automation tool(s)
• Work with the sales and engineering teams to ensure that all project-related documents, including Statements of Work (SOWs), customer purchase orders, timesheets and job costing documents are properly completed
• Create vendor purchase orders and process invoices for payment
• Collaborate with the sales & engineering teams to keep projects on schedule
• Efficiently identify and solve project issues
• Work with the sales team to resolve any client service issues
• Keep management informed of any project-related issues
• Maintain engineer schedule and follow-up on timesheet submission
• Obtain project completion signatures & ensure timely invoicing
• Maintain data in applicable systems in order to ensure accurate reporting
• Ensure that legal project documents are completed and signed
• Review all project documentation for compliance with accounting standards
• Proofread presales and post sales SOWs and proposals

Skills

Administrative coordination

Billing experience

Microsoft Office

Attention to detail

Cross-functional communication

Project documentation

Education

Bachelor's degree

Tools

SOW templates

Job description

ePlus inc. is seeking a Service Coordinator to support the Professional Services Team and project managers in day-to-day activities, ensuring customer needs are met and internal standards are followed.

You will enter quotes and orders into PSA tools, coordinate SOWs, purchase orders, timesheets, and invoicing, and help keep projects on schedule while maintaining accurate records and effective cross-functional communication.