Sales Support & Order Management Specialist

ePlus inc.; United States; On-site; USD 23,000 - 32,000; Full time

Job summary

ePlus inc. is seeking a Sales Support Representative to generate new business while growing existing customer activity. You will manage the administrative responsibilities of the sales cycle and support the sales team to progress within the organization.

The role requires 1+ years in sales or customer service, knowledge of IT and networking, and strong communication skills. Base hourly compensation ranges with potential commissions; benefits are provided as part of the overall package.

Qualifications

• Bachelor’s degree preferred
• 1+ years of sales or customer service experience
• Knowledge of computers/networking and the IT industry as a whole
• Excellent communication/phone skills is a must
• Ability to prioritizve and multi task
• Must be a team player with a positive attitude
• Knowledge of Microsoft office suite of products is a must

Responsibilities

• Order processing from customer-issued POs and ensure timely delivery
• Follow-up on orders to meet customer expectations
• Lead open order management ensuring timely, accurate delivery
• Ensure invoicing is timely and accurate
• Resolve problems at customer and supplier levels proactively
• Assist customers with returns, inquiries, and information requests
• Develop relationships with sales, vendors, and internal teams
• Assist with quoting and offer add-on opportunities (warranties, service agreements, accessories)
• Communicate professionally with internal and external customers
• Take on additional projects as needed

Job description

ePlus inc. is seeking a Sales Support Representative to generate new business while growing existing customer activity. You will manage the administrative responsibilities of the sales cycle and support the sales team to progress within the organization.

The role requires 1+ years in sales or customer service, knowledge of IT and networking, and strong communication skills. Base hourly compensation ranges with potential commissions; benefits are provided as part of the overall package.