Service Coordination & Invoicing Specialist

Integrated Power Services; Jacksonville (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

401k Employer Match

Bonus Incentives

Tuition Reimbursement Program

Medical, Dental and Vision plans

Employee Assistance Program (EAP)

And more!

Job summary

Integrated Power Services (IPS) is seeking a Coordinator Service to manage and coordinate a range of service tasks, ensuring smooth operations and excellent customer service. The role requires strong communication, attention to detail, and the ability to handle multiple tasks simultaneously.

The position focuses on recording time entries, scheduling preventative maintenance, coordinating repairs, and supporting customer profiles and payments.

Qualifications

• High school diploma or equivalent is required.
• Experience in service coordination or a similar administrative role.
• Strong organizational skills with the ability to prioritize tasks.
• Excellent communication and customer service skills.
• Basic understanding of invoicing and work orders.
• Proficient in Microsoft Office Suite and service management software.

Responsibilities

• Record and track service-related time entries accurately.
• Coordinate and schedule routine preventative maintenance for customers.
• Schedule repairs based on customer quotes and ensure resources are in place.
• Arrange startup services for newly installed systems and equipment.
• Schedule and dispatch load bank services for customers.
• Prioritize and dispatch urgent service calls to technicians.
• Create work orders for all service activities with accurate information.
• Assist with creating new customer profiles and capturing required details.
• Gather and update payment information for customers as necessary.
• Generate invoices for completed work orders and submit to customers.
• Assist with inventory management by pulling parts for service jobs.
• Ensure parts used are logged and posted to work orders.
• Act as the first point of contact for incoming service calls.

Skills

Service coordination

Administrative support

Communication

Microsoft Office

Customer service

Education

High school diploma

Tools

Service management software

Job description

Integrated Power Services (IPS) is seeking a Coordinator Service to manage and coordinate a range of service tasks, ensuring smooth operations and excellent customer service. The role requires strong communication, attention to detail, and the ability to handle multiple tasks simultaneously.

The position focuses on recording time entries, scheduling preventative maintenance, coordinating repairs, and supporting customer profiles and payments.