Service Coordinator

Fire Security and Sound Systems Inc; United States; On-site; USD 48,000 - 62,000; Full time

Job summary

Sciens Building Solutions is seeking a Service Coordinator to interact with customers and coordinate preventive maintenance inspections and emergency calls. You will field calls, analyze issues, dispatch technicians as needed, and ensure on-time service while maintaining service quality.

Responsibilities include updating databases, preparing work orders and invoices, pricing labor/materials per contracts, and ensuring accurate communication with the accounting team for one-day billing.

Qualifications

• Two to five years of customer service experience.
• High school diploma or equivalent.
• Proficient with Microsoft Outlook, Excel, Word and PowerPoint.
• Strong organizational skills and ability to multitask under pressure.

Responsibilities

• Schedule preventive maintenance inspections and emergency calls.
• Use dispatch board to keep on-time service with zero backlogs.
• Answer customer calls and dispatch technicians when needed.
• Prepare work orders and invoices; process purchase orders.
• Maintain customer data across databases and update records.
• Provide accurate information to Accounting for one-day billing when possible.

Skills

Customer service experience

Strong organizational skills

Multi-tasking under pressure

Decision making

Positive attitude

Customer relationship mindset

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

PowerPoint

Job description

THE POSITION IN A NUTSHELL Sciens Building Solutions seeks a Service Coordinator responsible for interacting with existing and potential customers to ensure customer satisfaction and a positive company image. The Service Coordinator will perform scheduling of preventative maintenance inspections and emergency calls. This person will field customer calls, analyze issues, evaluate the situation and determine how best to handle.

WHAT YOU’LL BE DOING (and doing well!)

• Schedule preventative maintenance inspections and emergency calls.
• Utilize dispatch board to update and maintain all schedules for on time service while maintaining zero backlogs.
• Answer calls from customers.
• If needed, dispatch the proper technicians to handle any emergencies as required.
• Follow through to ensure resolution of all situations.
• Generate and monitor Service department’s internal and external correspondence regarding service technicians.
• This includes analyzing completed work orders for accuracy, and ensuring they are correct, complete and on time.
• Assist with performing accurate pricing of labor and/or materials as dictated by the contract for that particular customer.
• Prepare subcontract work order for invoicing, including test reports, deficiencies and quotes.
• Track and/or quote deficiencies.
• Update and maintain all customer information in all databases, including but not limited to: Service department inspection dates, contract information, new customers/sites and updated customer names and addresses.
• Dispatch appropriate technician(s) based on skill set required for each site or project.
• Generate and maintain schedules on a daily/weekly/monthly intervals.
• Field trouble calls, PM inspections, vacation schedule, and subcontractor schedule.
• Prepare and process work orders and invoices, when applicable; acquire purchase orders where customer requires.
• Display effective communication with customers; promptly follow up on customer inquiries, tracking special needs requests, reports and copies as needed.
• Material requisition: prepare and process accurate purchase requisitions for purchasing.
• Complete service contract cancellation form(s) and submit with back up for processing.
• Coordinate customers’ service requirements with other appropriate departments, as necessary, to ensure effective customer service.
• Provide accurate information to Accounting to ensure one-day billing processing.

WHAT WE LIKE ABOUT YOU

• High school diploma or equivalent.
• Two to five years of experience in customer service.
• Strong organizational skills.
• Ability to multi-task and remain calm under pressure.
• Possess sound decision-making skills and practical judgment priorities.
• Ability to encourage and motivate people with positive attitude.
• Interest in helping and working with customers.
• Computer literate: Working knowledge of Microsoft Outlook, Excel, Word, and PowerPoint.

WHAT WE’RE BRINGING TO THE TABLE

• Competitive salary based on qualifications.
• Paid time off plan and holidays.
• 401(k) matching.
• Short term and long-term disability.
• Medical, dental, and vision plans with options.
• Life insurance.
• Professional career development opportunities.
• Tuition reimbursement.
• $35-$45 per hour, final offer based on experience

Thank you for considering a career with Sciens Building Solutions! We’re excited about your interest in joining our team and look forward to learning more about you. “Sciens” is Latin for “knowledgeable and skilled.” We take that definition to heart by using our collective experience to do meaningful work in the world—protect people and property through sophisticated life safety, security, communication and electrical systems.