Service Coordination Specialist - Fire & Rescue Equipment

MacQueen Equipment Group; Delafield (WI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and paid holidays

Company-paid life insurance and short/

Disability benefits.

Training and opportunities for growth

Team-focused environment

Job summary

MacQueen Equipment Group seeks a service coordinator to manage daily service schedules, work orders, and technician assignments in a shop environment. You will assist with inspections, maintenance, and repairs on firefighting equipment while collaborating with the Parts team to track parts for customer repairs.

You will prepare quotes, process completed work orders, and coordinate customer invoicing. Strong communication and organization are essential to keep customers informed about

Qualifications

• Experience in service coordination, scheduling, customer service, or a similar role.
• Strong organizational skills and the ability to manage multiple priorities without missing the details.
• Excellent communication skills and a customer-first attitude.
• Comfort working with computers, service systems, and Microsoft Office.
• Ability to work closely with technicians, customers, and internal teams.
• A willingness to learn about firefighting and rescue equipment.

Responsibilities

• Coordinate daily service schedules, work orders, and technician assignments.
• Assist with scheduling inspections, maintenance, and repairs on firefighting equipment.
• Work with Parts to order and track parts for customer repairs.
• Prepare service quotes and coordinate customer invoicing.
• Communicate with customers about appointments, updates, estimates, and readiness.
• Prioritize work with technicians and service management.
• Maintain accurate service records and day-to-day operations.

Skills

Service coordination

Scheduling

Customer service

Organizational skills

Communication skills

Computer skills

Microsoft Office

Team collaboration

Firefighting equipment knowledge

Tools

Service management software

Job description

MacQueen Equipment Group seeks a service coordinator to manage daily service schedules, work orders, and technician assignments in a shop environment. You will assist with inspections, maintenance, and repairs on firefighting equipment while collaborating with the Parts team to track parts for customer repairs.

You will prepare quotes, process completed work orders, and coordinate customer invoicing. Strong communication and organization are essential to keep customers informed about