Emergency Equipment Service Specialist

MacQueen; Lansing (MI); On-site; USD 30,000 - 41,000; Full time

Job summary

MacQueen Equipment Group is seeking a field service technician to perform preventive maintenance, inspections, and repairs on fire and rescue equipment across western Michigan.

You will diagnose issues, test SCBA systems, stay current with manufacturer updates, and document work. This role requires travel, customer interaction, and a commitment to safety.

Experience and a valid license are required; training and certifications will be provided as needed.

Qualifications

• 2+ years of hands-on technical experience or 5 years of experience in a related industry.
• Mechanical aptitude and the ability to troubleshoot, maintain, and repair equipment.
• A valid driver's license with an acceptable driving record.
• Strong communication skills and the ability to work directly with customers.
• Good organizational skills, attention to detail, and the ability to manage multiple service needs.
• Comfortable using Microsoft Office and learning new equipment, technology, and service systems.
• Willingness to complete manufacturer training and certifications as needed.

Responsibilities

• Perform annual preventative maintenance, inspections, and repairs on fire and rescue equipment, including extrication tools, pumps, and breathing air compressors.
• Conduct SCBA flow testing, certification, troubleshooting, and repairs to ensure equipment meets required standards.
• Serve as a technical resource for customers, helping diagnose equipment issues and recommend solutions.
• Stay current on manufacturer service updates, product improvements, and maintenance requirements.
• Document service work, inspection results, and repairs accurately.
• Help keep the equipment first responders depend on safe, reliable, and ready for action.

Skills

Mechanical aptitude

Customer communication

Driver's license

Microsoft Office

Tools

Microsoft Office

Job description

***Position will be mostly covering the western side of state, with the chance of covering the whole state***

What You'll Do

Perform annual preventative maintenance, inspections, and repairs on fire and rescue equipment, including extrication tools, pumps, and breathing air compressors.

Conduct SCBA flow testing, certification, troubleshooting, and repairs to ensure equipment meets required standards.

Serve as a technical resource for customers, helping diagnose equipment issues and recommend solutions.

Stay current on manufacturer service updates, product improvements, and maintenance requirements.

Document service work, inspection results, and repairs accurately.

Help keep the equipment first responders depend on safe, reliable, and ready for action.

What We're Looking For

2+ years of hands-on technical experience or 5 years of experience in a related industry.

Mechanical aptitude and the ability to troubleshoot, maintain, and repair equipment.

A valid driver's license with an acceptable driving record.

Strong communication skills and the ability to work directly with customers.

Good organizational skills, attention to detail, and the ability to manage multiple service needs.

Comfortable using Microsoft Office and learning new equipment, technology, and service systems.

Willingness to complete manufacturer training and certifications as needed.

Physical Demands & Work Environment:

This is a physically demanding position involving extended periods of hands-on work in and around large equipment and mechanical systems. The role may require:

• Frequently bending, squatting, climbing, grasping, twisting, reaching, and working in various positions for extended periods.
• Frequently lifting, carrying, pushing, pulling, or moving items weighing up to 50 pounds, with occasional handling of heavier items using appropriate assistance or lifting equipment.
• Standing, walking, and moving throughout the workday, including working in confined or elevated areas when necessary.
• Occasionally sitting and using a computer or diagnostic equipment to access technical information, document repairs, and complete service records.
• Working in shop or service environments with potential exposure to moving mechanical parts, chemicals, noise, fumes, and other equipment-related hazards.
• Using appropriate personal protective equipment (PPE) when required by applicable safety procedures

Job Description Disclaimer

This job description is intended to provide a general overview of the position and is not an exhaustive list of all responsibilities, duties, qualifications, or skills required. Responsibilities may evolve based on business needs.

MacQueen Equipment is committed to providing reasonable accommodation to qualified individuals with disabilities to enable them to perform the essential functions of their positions.

MacQueen Equipment is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, creed, religion, ancestry, national origin, sex, pregnancy, sexual orientation, gender identity, age, disability, marital status, familial status, veteran status, status with regard to public assistance, membership or activity in a local commission, or any other status protected by applicable law.

Pre-Employment Requirements

Employment offers are contingent upon the successful completion of applicable pre-employment screening requirements, which may include a criminal background check and drug testing, in accordance with company policy and applicable federal, state, and local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.