HVAC Operations Coordinator: Scheduling & Customer Care

Hoffmann Brothers; St. Louis (MO); On-site; USD 60,000 - 80,000; Full time

Job summary

Hoffmann Brothers is seeking an HVAC Coordinator in St. Louis to oversee service, maintenance, and installation coordination. You will serve as the central contact for customers, field pros, and internal teams to ensure timely scheduling and accurate documentation.

The role requires strong organization, multitasking ability, and excellent communication. Familiarity with Service Titan or similar software is a plus as you support daily operations and growth initiatives.

Qualifications

• Experience in HVAC or home service coordination (preferred).
• Proficiency in scheduling, email communication, and data entry.
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as the primary point of contact for field professionals, customers, and internal teams.
• Manage and optimize the commercial HVAC service schedule, including monitoring the Hold Job Report and ensuring timely resolution of outstanding jobs.
• Schedule and confirm monthly maintenance visits with clients.
• Order filters and coordinate with the warehouse as needed.
• Maintain and update customer account information (e.g., points of contact, hours of operation).
• Coordinate and follow up with field professionals and supply houses regarding parts and return visits.
• Enter new and renewal maintenance agreements into the system.
• Assist with maintenance agreement bids, including creating proposals and scheduling site visits.
• Provide backup support to the Commercial Install Coordinator, including job scheduling, timecard management, and invoicing.
• Monitor and respond to HVAC email inboxes promptly.
• Coordinate with the warehouse for part/equipment needs.
• Audit time sheets for accuracy.
• Dispatch field professionals for service and maintenance tasks.

Skills

HVAC coordination

Scheduling

Email communication

Data entry

Time management

Customer service

Service Titan

Tools

Service Titan

Job description

Hoffmann Brothers is seeking an HVAC Coordinator in St. Louis to oversee service, maintenance, and installation coordination. You will serve as the central contact for customers, field pros, and internal teams to ensure timely scheduling and accurate documentation.

The role requires strong organization, multitasking ability, and excellent communication. Familiarity with Service Titan or similar software is a plus as you support daily operations and growth initiatives.