Service Coordination Specialist

Newhorizonscareergroup; Lansing (MI); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Remote work environment

Structured initial training

Job summary

Newhorizonscareergroup is seeking a Service Coordination Specialist in a remote role based in the United States. The role focuses on coordinating services, managing details, and ensuring requests are handled accurately from start to finish.

You will communicate with customers to understand needs, research options, coordinate services, review details for accuracy, and maintain organized records. A customer-focused, detail-oriented approach and strong organizational skills are essential.

Qualifications

• Strong organizational and coordination abilities.
• Clear written and verbal communication skills.
• Excellent attention to detail and accuracy.
• Customer-focused and solution-oriented approach.
• Good research and information-gathering abilities.
• Ability to manage multiple requests and priorities.
• Comfortable using online systems and digital tools.
• Ability to work independently and manage responsibilities.

Responsibilities

• Understand service needs, preferences, and priorities with customers.
• Research available options and services based on requests.
• Coordinate reservations, services, and arrangements.

Skills

Organizational skills

Communication

Attention to detail

Customer-focused

Research skills

Multi-tasking

Digital tools

Independent work

Follow-through

Hospitality/customer service

Tools

Online systems

Job description

We are seeking an organized and dependable Service Coordination Specialist to assist customers with coordinating services, managing details, and ensuring requests are handled accurately from start to finish. This role is well suited for someone who enjoys working with people, organizing information, researching options, and keeping multiple details on track.

Key Responsibilities

• Communicate with customers to understand service needs, preferences, and priorities
• Research available options and services based on individual customer requests
• Coordinate reservations, services, and related arrangements
• Review reservation and service details for accuracy and completeness
• Communicate with service providers to confirm availability, details, and requested arrangements
• Provide customers with confirmations, updates, and important information
• Assist with modifications, special requests, and other service-related needs
• Follow up with customers and service providers when additional information or action is required
• Monitor details and deadlines associated with customer requests
• Help identify solutions when changes or routine concerns arise
• Maintain accurate and organized customer and service records
• Ensure important information is communicated clearly and in a timely manner
• Maintain ongoing customer relationships through professional communication and reliable follow-through
• Stay informed about available services, options, and relevant industry information

Qualifications

• Strong organizational and coordination skills
• Clear and professional written and verbal communication
• Excellent attention to detail and accuracy
• Customer-focused and solution-oriented approach
• Good research and information-gathering abilities
• Ability to manage multiple requests, details, and priorities
• Comfortable communicating with customers and service providers
• Comfortable using online systems and digital communication tools
• Ability to work independently and manage responsibilities effectively
• Reliable follow-through and problem-solving skills
• Previous experience in customer service, coordination, hospitality, reservations, administration, client relations, or a related field is helpful but not required

Training & Support

• Remote work environment
• Structured initial training
• Ongoing role-specific training
• Access to online tools and resources