Service Coordination Specialist

Newhorizonscareergroup; McAllen (TX); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Remote work

Initial training

Ongoing training

Online tools access

Job summary

Newhorizonscareergroup is seeking a Service Coordination Specialist to assist customers with coordinating services, managing details, and ensuring requests are completed from start to finish.

The role suits someone who enjoys interacting with people, organizing information, researching options, and keeping multiple details on track. Remote work is supported with structured training and ongoing resources.

Qualifications

• Strong organizational and coordination skills.
• Clear written and verbal communication.
• Excellent attention to detail and accuracy.
• Customer-focused and solution-oriented approach.
• Good research and information-gathering abilities.
• Ability to manage multiple requests, details, and priorities.

Responsibilities

• Communicate with customers to understand service needs, priorities.
• Research available options and services based on customer requests.
• Coordinate reservations, services, and related arrangements.
• Review reservation and service details for accuracy.
• Communicate with service providers to confirm availability and arrangements.
• Provide customers with confirmations, updates, and important information.
• Assist with modifications, special requests, and other service-related needs.
• Follow up with customers and providers when additional information is required.
• Monitor details and deadlines associated with customer requests.
• Help identify solutions when changes or routine concerns arise.
• Maintain accurate and organized customer and service records.
• Ensure information is communicated clearly and in a timely manner.
• Maintain ongoing customer relationships through professional communication.
• Stay informed about available services and industry information.

Skills

Organizational skills

Communication

Attention to detail

Customer-focused

Research abilities

Multitasking

Independent work

Reliable follow-through

Customer service experience

Job description

We are seeking an organized and dependable Service Coordination Specialist to assist customers with coordinating services, managing details, and ensuring requests are handled accurately from start to finish. This role is well suited for someone who enjoys working with people, organizing information, researching options, and keeping multiple details on track.

Key Responsibilities

• Communicate with customers to understand service needs, preferences, and priorities
• Research available options and services based on individual customer requests
• Coordinate reservations, services, and related arrangements
• Review reservation and service details for accuracy and completeness
• Communicate with service providers to confirm availability, details, and requested arrangements
• Provide customers with confirmations, updates, and important information
• Assist with modifications, special requests, and other service-related needs
• Follow up with customers and service providers when additional information or action is required
• Monitor details and deadlines associated with customer requests
• Help identify solutions when changes or routine concerns arise
• Maintain accurate and organized customer and service records
• Ensure important information is communicated clearly and in a timely manner
• Maintain ongoing customer relationships through professional communication and reliable follow-through
• Stay informed about available services, options, and relevant industry information

Qualifications

• Strong organizational and coordination skills
• Clear and professional written and verbal communication
• Excellent attention to detail and accuracy
• Customer-focused and solution-oriented approach
• Good research and information-gathering abilities
• Ability to manage multiple requests, details, and priorities
• Comfortable communicating with customers and service providers
• Comfortable using online systems and digital communication tools
• Ability to work independently and manage responsibilities effectively
• Reliable follow-through and problem-solving skills
• Previous experience in customer service, coordination, hospitality, reservations, administration, client relations, or a related field is helpful but not required

Training & Support

• Remote work environment
• Structured initial training
• Ongoing role-specific training
• Access to online tools and resources