Reservation Services Coordinator

Blue Magnolias; Atlanta (GA); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Onboarding

Training

Professional development

Tools access

Continuing education

Supportive team

Job summary

Blue Magnolias is seeking an organized Reservation Services Coordinator to assist clients with researching options, coordinating reservations, and managing important booking details. You will communicate clearly, pay close attention to detail, and support clients throughout the reservation process.

The role offers a 100% remote work environment with onboarding, ongoing development, and access to professional tools and resources.

Qualifications

• Strong written and verbal communication abilities.
• Excellent organization and attention to detail.
• Customer-focused and professional demeanor.
• Comfortable using email, online systems, and web-based platforms.
• Strong research and problem-solving abilities.
• Ability to manage multiple requests and deadlines.
• Previous customer service, hospitality, reservations, or administrative experience is helpful but not required.

Responsibilities

• Assist clients with reservation requests and general inquiries.
• Research available accommodations, transportation, activities, and related services.
• Coordinate reservation details based on client needs and preferences.
• Review confirmations and documentation for accuracy.
• Communicate important updates and reservation information; assist with modifications, cancellations, and special requests.
• Maintain accurate client and reservation records.
• Follow up on outstanding requests and upcoming arrangements.
• Communicate with service providers when necessary.
• Provide professional and responsive client support.

Skills

Clear communication

Detail oriented

Customer-focused

Email & online systems

Research & problem-solving

Multi-tasking

Reservations experience

Job description

We are seeking an organized and customer-focused Reservation Services Coordinator to assist clients with researching options, coordinating reservations, and managing important booking details.

This role is ideal for someone who communicates clearly, pays close attention to detail, and enjoys helping clients throughout the reservation process.

Responsibilities

• Assist clients with reservation requests and general inquiries
• Research available accommodations, transportation, activities, and related services
• Coordinate reservation details based on client needs and preferences
• Review confirmations and documentation for accuracy
• Communicate important updates and reservation informationAssist with modifications, cancellations, and special requests
• Maintain accurate client and reservation records
• Follow up on outstanding requests and upcoming arrangements
• Communicate with service providers when necessary
• Provide professional and responsive client support

Qualifications

Strong written and verbal communication skills

Excellent organization and attention to detail

Customer-focused and professional

Comfortable using email, online systems, and web-based platforms

Strong research and problem-solving abilities

Ability to manage multiple requests and deadlines

Previous customer service, hospitality, reservations, or administrative experience is helpful but not required

Position Highlights

• 100% remote work environment
• Comprehensive onboarding and training
• Ongoing professional development
• Access to professional tools and resources
• Continuing education opportunities
• Supportive team environment