On-Site Service Coordinator | Field Dispatch & Support

Windsor America; Antioch (TN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision

Paid time off and holidays

401(k) with company match

Life and disability insurance

Training and growth

Team environment

Job summary

Garage Door Services in the Nashville area is seeking a detail-oriented Service Coordinator to keep customers informed, manage service requests, and support field teams.

You will gather information, document details accurately, and determine whether issues involve our team or third parties. This on-site role requires strong communication, organization, and reliability, with opportunities to grow.

Qualifications

• 1–2 years of experience in customer service, service coordination, dispatch, scheduling, or administrative support in a professional or field service environment.
• Strong computer and data entry skills.
• Ability to type 50–60 words per minute with accuracy.
• Clear and professional phone, email, and written communication skills.
• Strong organization and attention to detail.
• Dependable attendance and ability to follow established processes.
• Reliable transportation since this is an on-site position.

Responsibilities

• Accurately enter service tickets, purchase orders, and customer information.
• Communicate professionally with customers, builders, technicians, and team members.
• Help resolve customer and service issues in real time.
• Determine whether an issue involves our team, another trade, or a third party.
• Keep customers informed and clearly explain next steps.
• Support technicians and field service operations with accurate information.
• Maintain detailed notes and documentation.
• Help keep service requests moving from start to finish while protecting customer trust and company interests.

Skills

Customer service

Dispatch

Scheduling

Data entry

Phone communication

Organization

Attention to detail

Attendance/compliance

Job description

Garage Door Services in the Nashville area is seeking a detail-oriented Service Coordinator to keep customers informed, manage service requests, and support field teams.

You will gather information, document details accurately, and determine whether issues involve our team or third parties. This on-site role requires strong communication, organization, and reliability, with opportunities to grow.